John G. Nitti

2018 – Present Executive Vice President Global Services
Manage all customer facing groups to provide a cohesive streamlined offering to enable customers to succeed on the Messagepoint platform. Develop and deploy strategies to grow adoption and use, revenue and satisfaction within the existing customer base.
• Consolidated Account Management Sales, Professional Services, Education Services, Customer Support and Customer Success groups and developed strategy and integrated to focus on customer retention and growth.
• Developed and delivered several customer surveys that help drive the development of initial Customer Success Program.
• Developed Customer Scorecard to help manage activities within the customer base.
• Led the development of organized groups within the Professional Services group for greater focus on consulting, managed services, and initial customer engagements.
• Consistent delivery of meeting revenue and expense targets.
• Provided strategy for expansion of Customer Support team and role for the customer in the UK territory.
• Developed comprehensive compensation plans for Account Management Sales

2015 to 2018 – Vice President Professional Services
Transformed an existing 35-person services team to a product delivery team enabling scale and infrastructure to manage peaks and valleys of growth and ability to sell and deliver from small projects to several multi thousand-hour multimillion-dollar delivery projects.
• First full year resulted in a 30% growth in revenue and exceeded 38% profit margins.
• Established solution sales teams and delivery teams and instituted a better stream lined approach for solution sales teams.
• Developed new solution offerings and new licensing models to increase recurring revenue.
• Established partners to handle growth and typical peaks and valleys within the solutions business unit.
• Established P&L reporting and rigorous forecasting models to help manage the business.

Sales and Market Solution leadership within the Customer Communications Management space. Driving this new offering for the company was the definition of the market position, offerings and sales strategy. Within nine months developed messaging and positioning and successfully delivered 2 partners that delivered over $2M revenue.

Developed and drove the integration of an acquisition that was considerably larger than the existing customer base and revenue profile. Established the strategy and plan for merging offerings, and sunsetting older offerings. Led the role out of partner software offerings that complimented core offerings.

Vice President Sales – Print Services Group - 2005-2009
Responsible for all new and existing revenue for this group. It represented roughly one third of the company’s revenue in North America and Latin America.
• Leader of the Print Services Group setting market strategy, solutions and partner strategy for the business unit. Print Services Group was the largest single vertical for the company. Exceeded quota for two consecutive years achieving Presidents Club honors.
• Initiated business operations in Latin America. Introduced the Exstream product set within HP IPG Latin America business group, established partner resellers, and sales support operations. Oversaw sale of the product set to the second largest independent bank in Brazil.
• Presidents Club for all years except one. Consistent delivery of 110% of quota achievement or higher each year with consistent growth year over year of over 30%.

Vice President Solutions - 2002-2005
Responsible for the professional services group, education services and pre-sales support.
• Managed all aspects of professional services operations. Grew consulting revenue over 200% within 2 years of leadership.
• Worked with the Sales Group to introduce solutions as part of the product sale. Structured organization to establish continuity from solution introduction to successful implementation.