John Norris
Arlington,TX
Summary
Seasoned Business Development Manager with a proven track record at QIC Pharmacy, adept in customer service and sales. Excelled in relationship building, territory management, and delivering impactful presentations. Successfully expanded client base, demonstrating exceptional multitasking and communication skills. Achieved significant client retention and business growth, showcasing a blend of strategic vision and hands-on expertise.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Business Development Manager / Customer Service Rep
QIC Pharmacy
02.2018 - Current
- As the Business Development Manager, I am responsible for taking care of any issues that come up with the customers
- I provide support on bringing in new customers, and work with other departments to coordinate the new start up customers
- I provide quarterly reports to our Regional and Corporate Accounts, showing what we have done for their respective Assisted Living Homes
Account Executive Manager / Sales Representative
PharmCare Pharmacy
12.2014 - 01.2018
- As an Account Executive, I took on all aspects of the nursing homes assigned to me, from billing to contract renegotiation
- I created Executive Reviews, which was a quarterly review of the nursing home's cost, drug utilization, amount of deliveries, and cost savings
- I was responsible for the Sales and Marketing of the North Texas Region
- I sold the pharmacy business to Nursing Homes
- I put on presentations on how PharmCare Pharmacy could benefit from using us as their pharmacy
- I was responsible for bringing in a group that contained 54 nursing homes, equaling over 6000 beds to PharmCare Pharmacy's business
Account Executive Manager
Omnicare Pharmacy of Fort Worth
02.2012 - 12.2014
- As an Account Executive, I took on all aspects of the nursing homes assigned to me, from billing to contract renegotiation
- I created Executive Reviews, which was a quarterly review of the nursing home's cost, drug utilization, amount of deliveries, and cost savings
- My new job expanded my role to not just the relationships at the nursing home level, but also the Regional and Corporate levels within the nursing home's organization
Customer Service / Customer Retention Representative
Omnicare Pharmacy of Fort Worth
02.2009 - 01.2012
- I became the Customer Service / Customer Retention Field Representative for the pharmacy
- I was responsible for training the nursing staff on pharmacy policy and procedures
- I had to think on my feet on resolving issues and keeping the flow of information between my bosses and my customers open
- My job was to make sure the customers wanted to stay with Omnicare, and I did that by never leaving an issue on the table before the end of the day
Customer Service / Customer Retention Representative
Lone Star Pharmacy
07.2008 - 01.2009
- I became the Customer Service / Customer Retention Field Representative for the pharmacy
- I was responsible for training the nursing staff on pharmacy policy and procedures
- I had to think on my feet on resolving issues and keeping the flow of information between my bosses and my customers open
- My job was to make sure the customers wanted to stay with Omnicare, and I did that by never leaving an issue on the table before the end of the day
Customer Service / Customer Retention Representative
Omnicare Pharmacy of Fort Worth
01.2000 - 03.2008
- I became the Customer Service / Customer Retention Field Representative for the pharmacy
- I was responsible for training the nursing staff on pharmacy policy and procedures
- I had to think on my feet on resolving issues and keeping the flow of information between my bosses and my customers open
- My job was to make sure the customers wanted to stay with Omnicare, and I did that by never leaving an issue on the table before the end of the day
Delivery Driver / Wound Care Claim Billing
Omnicare Pharmacy of Sequoia
08.1998 - 12.1999
- I started out delivering medications to Nursing Homes and Assisted Livings
- After six months with the company, I moved into a Wound Care Billing position, where I learned to bill for items, by understanding different wound care stages, and properly learning to submit claims to make sure the company was reimbursed by Medicare and Medicaid
- Within another nine months, the Regional Vice President of my Division, asked me to take on Customer Service and Customer Retention for the state of Texas
Sous Chef
The Metro
02.1995 - 09.1997
- Prep skills, cooking skills, and running a kitchen
Cavalry Scout Reconnaissance
United States Army
07.1989 - 01.1994
- Military discipline, overcome and adapt with situations, teamwork
Education
High School Diploma -
Grapevine High School
Grapevine, TX01.1989
Skills
- Customer service
- Sales
- Multitasking
- Presentation skills
- Business development
- Communication skills
- Excell spreadsheets
- Client consultations
- Territory and account management
- Relationship building and management
- CRM management
- Strategic planning
- Detail orientated
- Time management
- Goals and performance
- Verbal and written communication
- Problem-solving
- Flexible and adaptable
- Multitasking Abilities
- Medical terminology
Certification
- Pharmacy Technician License, 04/01/24, 06/01/28
- Medical Coder and Biller, In Progress
Affiliations
- PTCB Pharmacy Technician Certified
Timeline
Business Development Manager / Customer Service Rep
QIC Pharmacy
02.2018 - Current
Account Executive Manager / Sales Representative
PharmCare Pharmacy
12.2014 - 01.2018
Account Executive Manager
Omnicare Pharmacy of Fort Worth
02.2012 - 12.2014
Customer Service / Customer Retention Representative
Omnicare Pharmacy of Fort Worth
02.2009 - 01.2012
Customer Service / Customer Retention Representative
Lone Star Pharmacy
07.2008 - 01.2009
Customer Service / Customer Retention Representative
Omnicare Pharmacy of Fort Worth
01.2000 - 03.2008
Delivery Driver / Wound Care Claim Billing
Omnicare Pharmacy of Sequoia
08.1998 - 12.1999
Sous Chef
The Metro
02.1995 - 09.1997
Cavalry Scout Reconnaissance
United States Army
07.1989 - 01.1994
High School Diploma -
Grapevine High School
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