John Nunes-Sylvia
Taunton,US
Summary
Customer-oriented General Manager with years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
1
1
Certification
34
34
years of professional experience
Work History
General Manager
Crocs
Wrentham, MA
04.2021 - 04.2023
- I currently am the General Manger of Crocs in the Wrentham Outlets
- I currently have a management staff of 8 and 20 associates
- I oversee all operations of the store
- I work closely with corporate testing out new concepts.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Designed sales and service strategies to improve revenue and retention.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Created schedules and monitored payroll to remain within budget.
- Guided management and supervisory staff to promote smooth operations.
- Recruited, interviewed and hired qualified staff for open positions.
- Trained employees on duties, policies and procedures.
- Supervised employees through planning, assignments and direction.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Manager
Bath & Body Works
Franklin, MA
11.2018 - 04.2021
- Duties include managing a staff of 20 plus
- Day to day business of a 1.5 million store.
Store Manager/DMIT
G.H. BASS & Co
Wrentham, MA
05.2014 - 11.2018
- Duties include managing a staff of 30 plus
- Monitoring day to day business of 2 million dollar store
- I have been the contact person for the entire District in the absence of the District Manager
- I help out with other stores on daily operations and recruiting new team members.
Store Manager
Aeropostale Providence Place Mall
Providence, RI
06.2006 - 05.2014
- Duties include managing a staff of 20 plus
- Monitoring day to day business of a 1.5 million dollar store.
Store Manager
Shoe Dept Westgate Mall
Brockton, MA
02.2006 - 06.2006
- Duties include monitoring day to day business of a 1.1 million dollar store
- Training of all new staff and monitoring of all product in store and keeping track of sell thru.
Store Manager
Express North Dartmouth Mall
North Dartmouth, MA
01.2004 - 11.2005
- Duties include managing a staff of 40+
- Scheduling per company guidelines, hiring and training of all new staff
- Duties also include day to day paper work and monitoring day to day business of a 4.5 million dollar store.
Store Manager
Wilsons Leather North Dartmouth Mall
North Dartmouth, MA
04.1998 - 01.2004
- Duties include managing a staff of 20+
- Scheduling, hiring and training of all new staff
- Monitoring of day to day business and all routine paperwork of a 1.3 million dollar store
- Responsibility for the execution of all visual standards in the store
- Assisted district manager by traveling to various stores within the district to conduct routine audits.
House Manager
Crystal Springs School
Assonet, MA
09.1994 - 04.1998
- Managed a group home of 4 disabled adults
- Monitored there day to day living
- Duties also included attending training classes and seminars with the state of Mass.
Lead Sales Associate
Apex
Swansea, MA
07.1989 - 09.1994
- Sales Associate in various departments
- Also handled customer situations in absence of a department manager.
Education
Diploma -
BMC Durfee High School Fall River
01.1989
Skills
- Training
- Inventory
- Payroll
- Word
- Scheduling
- Operations
- Microsoft Word
- Inventory Management
- Team Building
- Retail sales
- Store Management Experience
- Management
- Retail Management
- Human Resources
- Recruiting
- Merchandising
- Assistant Manager Experience
- Event Planning
- Budgeting
- Profit & loss
- Cash handling
- Employee orientation
- Team management
- Administrative experience
- Performance Evaluation and Monitoring
Certification
Rookie of the Year for Crocs, 01/2021, 01/2022
Awards
Peg Panos Award Volunteer of the year, 06/2012
Assessments
Work Permit: Authorized to work in the US for any employer
Timeline
General Manager
Crocs
04.2021 - 04.2023
Manager
Bath & Body Works
11.2018 - 04.2021
Store Manager/DMIT
G.H. BASS & Co
05.2014 - 11.2018
Store Manager
Aeropostale Providence Place Mall
06.2006 - 05.2014
Store Manager
Shoe Dept Westgate Mall
02.2006 - 06.2006
Store Manager
Express North Dartmouth Mall
01.2004 - 11.2005
Store Manager
Wilsons Leather North Dartmouth Mall
04.1998 - 01.2004
House Manager
Crystal Springs School
09.1994 - 04.1998
Lead Sales Associate
Apex
07.1989 - 09.1994
Diploma -
BMC Durfee High School Fall River