JOHN (NYX) ABBOTT
IT SUPPORT SPECIALIST
Enterprise,AL
Summary
Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
2026
2026
years of professional experience
2
2
Certifications
Work History
IT Support Specialist
MSM Technologies
2024 - Current
- Deployed, configured, and managed specialized flight software for military students, ensuring 100% mission readiness for training assets.
- Resolved 300+ Tier 1/2 hardware and software support tickets monthly, improving system availability and end-user productivity.
- Trained 100+ new military personnel in classroom and one-on-one settings on software utilization and preventative IT best practices.
Field Engineer
M1 Support Services
2024 - 2024
- Managed full-spectrum hardware and software requirements for an entire military airfield, maintaining critical systems for aviators.
- Maintained a high-performance fleet of devices, reducing system failures and maximizing operational efficiency for aviators and airfield staff.
- Delivered advanced technical support by utilizing Virtual Machine (VM) technology and secure remote connections to rapidly resolve complex issues.
Service Desk Specialist
Athena Technology Group
2023 - 2024
- Provided Tier 2 support across multiple military installations, quickly diagnosing and repairing network connectivity, switches, and printer issues (500+ printers).
- Managed 1,000+ user accounts with Active Directory and SCCM to enforce security policies and provision necessary access permissions.
- Updated computers to maintain compliance for security policies and trained new personnel on hardware and software troubleshooting.
Education
Bachelors - Computer Science
Troy University
Troy, AL01.2021
Associates in Science -
Wallace Community College
Eufaula, AL01.2019
Skills
AWS (S3, EC2, etc)
Network Administration (TCP/IP, DNS, DHCP, Print Servers)
Active Directory, Microsoft Endpoint Configuration Manager (SCCM), Group Policy
Windows 10/11 proficiency and compliance systems
Project management
Certification
CompTIA Security+
Timeline
CompTIA CYSA+
01-2026
CompTIA Security+
03-2023
IT Support Specialist
MSM Technologies
2024 - Current
Field Engineer
M1 Support Services
2024 - 2024
Service Desk Specialist
Athena Technology Group
2023 - 2024
Bachelors - Computer Science
Troy University
Associates in Science -
Wallace Community College