Ali Dawood
Katy,TX
Summary
Innovative AWS Certified Cloud Professional with experience in Windows, MAC OS and Linux. Strong written and oral communication skills. Excellent instructional and problem-solving skills. Ability to learn quickly and pass on knowledge to others. Ability to write detailed technical instructions for non-technical users.
Overview
16
16
years of professional experience
2
2
Certification
Work History
IT Support Specialist
Loomis US
Houston, TX
10.2020 - Current
- Managed backup and recovery of valuable data for over 250 branches to safeguard availability and comply with applicable regulations
- Resolved diverse range of technical issues across dozens of systems and applications for customers and end-users across various time zones
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Oversaw file system, storage and other digital asset upgrades while safeguarding data integrity and redundancy.
Independent IT Contractor
Self-employeed
Houston, TX
01.2017 - 12.2020
- Assisted in large campus deployments of software defined networks and wireless technologies.
- Maintained small campus network infrastructures; replacing equipment on End-of-Life schedules.
- Troubleshooting file system, block, and object storage.
Migrating data to cloud storage. - Creating hybrid cloud and on premises solutions.
Involved in planning network equipment purchases and configuration.
Travel Consultant
AffordableTours.Com
Stafford, TX
01.2017 - 04.2020
- Established relationships with clients to understand unique needs and meet specific travel desires.
- Handled sensitive information with professionalism and security.
- Consistently in top 10 performers for sales and customer satisfaction.
Retail Sales Manager
AT&T Mobility
Houston, TX
08.2015 - 02.2017
- Successfully managed multiple retail locations and increased sales productivity as well as customer satisfaction in each location by 10-20%
- Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Retail Sales Associate
AT&T Mobility
Webster, NY
02.2014 - 08.2015
- Utilized current store promotions to encourage additional sales purchases.
- Increased store sales and customer satisfaction by 60% in first year.
- Led Western New York in sales and customer satisfaction in monthly, quarterly and annual reviews.
Travel Consultant
Affordable Tours
Stafford, TX
10.2011 - 08.2013
- Established relationships with clients to understand unique needs and meet specific travel desires.
- Handled sensitive information with professionalism and security.
- Consistently in top 10 performers for sales and customer satisfaction.
Travel Consultant
Vacations To Go
Houston, TX
09.2008 - 10.2011
- Created customized itineraries for clients and utilized preferred vendors to maximize company profits
- Exceeded customer service satisfaction standards by relationship building and anticipating clients' expectations.
Technical Support Specialist
Verizon Wireless
Houston, T
07.2007 - 09.2008
- Used expertise to identify issues and generate solutions to restore service and functionality
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Followed up with clients to verify satisfaction and problem resolution.
Education
Studied - Computer Information Systems
DeVry University
Houston, TXSkills
- Microsoft Active Directory
- Backup and Recovery
- Multi-Factor Authentication
- Windows Servers
- Amazon CloudFront
- Group Policy
- AWS Elastic Compute Cloud (EC2)
- Microsoft Office 365
- Permissions and Access Control
- AWS Simple Storage Solution (S3)
- AWS Virtual Private Networks (VPC)
- Identity Access Management
Certification
AWS Certified Solutions Architect Associate
Cisco Certified Network Associate
AWS Certified Developer Associate - In Progress
Timeline
IT Support Specialist
Loomis US
10.2020 - Current
Independent IT Contractor
Self-employeed
01.2017 - 12.2020
Travel Consultant
AffordableTours.Com
01.2017 - 04.2020
Retail Sales Manager
AT&T Mobility
08.2015 - 02.2017
Retail Sales Associate
AT&T Mobility
02.2014 - 08.2015
Travel Consultant
Affordable Tours
10.2011 - 08.2013
Travel Consultant
Vacations To Go
09.2008 - 10.2011
Technical Support Specialist
Verizon Wireless
07.2007 - 09.2008
Studied - Computer Information Systems
DeVry University
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