Soji Obagbemi
Chicago, Illinois, United States,IL
Summary
Dedicated IT Consultant offering 3 years of experience in IT vision, development and implementation of programs and systems. Subject matter expert in day-to-day operations, planning, organizing and managing operations and complying with standards and policies. Demonstrated to leverage strategic planning to foster new improvements that maximize productivity and efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Top Cab, Inc. & City Cab
01.2021 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Translated complex technical issues into digestible language for non-technical users.
- Worked closely with product development teams to report bugs and suggest enhancements based on customer feedback received during support interactions.
- Configured hardware and granted system permissions to new employees.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Used ticketing systems to manage and process support actions and requests.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Help Desk Analyst
Neumann Family Services
Chicago, IL
2016.02 - 2021.05
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Education
Bachelor of Science - Information Technology
Governors State University
Park Forest, IL05.2022
Skills
- DHCP Configuration
- System Monitoring
- Active Directory
- Database Management
- DNS Management
- Technical Documentation
- Software Installation
- Remote Desktop Services
- IP Address Management
- Cloud Computing
- Patch Management
- User Support
- Helpdesk Call Support
- Microsoft Active Directory
Certification
- ComPTIA Security+ Training - 60 Days
- ComPTIA Training - 30 Days
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Support Specialist
Top Cab, Inc. & City Cab
01.2021 - Current
Help Desk Analyst
Neumann Family Services
2016.02 - 2021.05
Bachelor of Science - Information Technology
Governors State University
- ComPTIA Security+ Training - 60 Days
- ComPTIA Training - 30 Days
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