Alexander Richardson
Technical Support Specialist
Cannon Falls,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Technical Support Specialist
Gemini Inc.
10.2021 - Current
- Supported end-users in various applications to optimize their productivity and performance.
- Assisted with the implementation of new technology solutions, contributing to successful organizational growth.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Served as a knowledgeable resource for colleagues seeking advice on complex technical problems or projects.
- Contributed to the development of internal knowledge databases to facilitate information sharing among team members.
- Configured hardware, devices, and software to set up work stations for employees.
- Collaborated effectively with vendors on procurement activities, ensuring cost-effective purchases supported organizational needs.
CIS Work Study
Northeast Iowa Community College
10.2020 - 05.2021
- Configured hardware, devices to set up work stations for employees, including Windows, and Apple devices.
- Installed required updates on devices
- Troubleshooted hardware issues
- Helped hookup new voip phones
- Took down computer labs and offices for renovation
Convert teacher stations from desktop use to portable laptop use - Inventoried IT Equipment
CIS Work Study
Northeast Iowa Community College
09.2019 - 03.2020
- Configured hardware, devices to set up work stations for employees, including Windows, and Apple devices.
- Installed required updates on devices
- Troubleshooted hardware issues
- Helped hookup new voip phones
- Took down computer labs and offices for renovation Convert teacher stations from desktop use to portable laptop use
- Inventoried IT Equipment
Education
Associate of Applied Science - Computer Technology, Networking, And Programming
Northeast Iowa Community College
Calmar, IA05.2021
Skills
- Account Management
- DHCP Configuration
- Hardware diagnostics
- Jira Administration
- Microsoft Intune
- Microsoft Defender
- Software Installation
- Technical Support
- Technical Support Triage
- Ticket System Management
- Windows administration
Certification
- Atlassian Certified Jira Administrator for Cloud
- Microsoft Certified: Security Operations Analyst Associate
- OnBase Certified System Administrator for Customers
Timeline
Technical Support Specialist
Gemini Inc.
10.2021 - Current
CIS Work Study
Northeast Iowa Community College
10.2020 - 05.2021
CIS Work Study
Northeast Iowa Community College
09.2019 - 03.2020
Associate of Applied Science - Computer Technology, Networking, And Programming
Northeast Iowa Community College
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