John Ogwuche
Virginia Beach,VA
Summary
Proven security and administrative professional with a track record of enhancing safety and operational efficiency at Sheraton Oceanfront and JIL Academy. Skilled in emergency response and verbal communication, successfully boosted student enrollment rates by implementing strategic initiatives. Demonstrates exceptional work ethic and punctuality, ensuring a secure and productive environment.
Overview
15
15
years of professional experience
Work History
Security Guard
Sheraton Oceanfront
03.2022 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Issued access cards to authorized personnel to monitor access points.
Front End Staff
Kroger's Supermarket
06.2016 - 03.2022
- Managed returns/exchange processes efficiently while maintaining a professional demeanor throughout interactions with dissatisfied customers.
- Trained new employees on front end procedures, contributing to increased staff efficiency and productivity.
- Contributed to inventory management by restocking shelves and organizing merchandise displays as needed.
- Reduced wait times for customers with swift and accurate cash handling during peak hours.
- Supported sales initiatives through product knowledge sharing and cross-selling relevant items to customers during checkout process.
- Assisted in increasing store revenue by upselling products and promoting special offers to customers.
- Resolved customer complaints in a timely manner, ensuring a positive shopping experience for all patrons.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
School Administrator
JIL Academy
09.2009 - 05.2016
- Managed daily school activities, overseeing scheduling, staffing, and facility maintenance tasks to ensure smooth operations.
- Served as liaison between parents and students.
- Streamlined school operations by implementing efficient administrative processes and procedures.
- Met with parents of prospective students to discuss student needs and school offerings.
- Boosted student enrollment rates with strategic marketing initiatives and community outreach programs.
- Ensured a safe learning environment by establishing strict safety protocols and emergency response plans.
- Coordinated extracurricular activities that promoted student growth in academics, arts, athletics, and leadership skills outside of the classroom setting.
- Enhanced staff performance through regular training sessions and performance evaluations.
- Implemented data-driven decision-making processes to improve overall school performance metrics consistently over time.
Education
Master of Arts -
University of Calabar
Calabar, Nigeria10.2007
Bachelor of Science - Business Administration And Management
University of Calabar
Calabar, Nigeria10.2005
Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace Safety
- Work ethic
- Punctuality
- CCTV Monitoring
- Physical Fitness
- Emergency Response
- English fluency
- Emergency awareness
- Emergency Management
- ID Verification
- Patrol techniques
- De-Escalation Techniques
- Baggage Screening
- Security software
- First Aid Training
- Intrusion Detection
Timeline
Security Guard
Sheraton Oceanfront
03.2022 - Current
Front End Staff
Kroger's Supermarket
06.2016 - 03.2022
School Administrator
JIL Academy
09.2009 - 05.2016
Master of Arts -
University of Calabar
Bachelor of Science - Business Administration And Management
University of Calabar
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