John O'Neal
Toledo,Oh
Summary
Well-organized administrative professional adept at smoothly answering customer questions and directing inquiries. Seek opportunities to improve customer relations and increase efficiency in fast-paced settings. Work well under pressure, multitasking to handle diverse office needs.
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Efficient Reception Technician known for high productivity and completing tasks with precision. Skilled in customer service, data entry, and appointment scheduling, ensuring smooth front-desk operations in fast-paced environments. Excel at communication, problem-solving, and organization to enhance office efficiency and client satisfaction.
Overview
16
16
years of professional experience
Work History
Sr. Reception Technician
Csl Plasma
Toledo, Oh
04.2017 - 02.2025
- Coordinated master calendar, including scheduling appointments, meetings and events for staff
- Organized efficient, easily accessed file system for digital and physical records
- Updated Excel tracking spreadsheets with latest project, financial and customer information
- Maintained office security standards, checking in guests and issuing badges
- Supported customers with prompt answers and personalized support for both callers and visitors
- Boosted office efficiency, delivering first-rate administrative support to all staff
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Monitored security cameras located throughout the facility to ensure safety of personnel and property.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Greeted patients and visitors, verified patient information in the system, and directed them to the appropriate areas.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Responded promptly to customer inquiries via phone or email in a professional manner.
- Interviewed patients to obtain medical information, weight and height measurements and vital signs to aid physicians with patient care planning.
Night Duty Manager
Buckeye Carryout
Toledo, Oh
10.2012 - 01.2017
- Planned and executed strategies to increase business and drive profit growth
- Organized training for new team members and routine retraining for established employees to keep all associates operating consistently
- Covered daily business requirements with well-organized schedule and properly delegated assignments
- Trained staff in primary roles and strategies for exceeding goals each day
Telemarketer
ACS
Dearborn, Michigan
04.2009 - 09.2012
- Managed prospect relationships by determining timing and motivation, nurturing relationships, and redirecting concerns
- Overcame customers' objections with use of skilled persuasion techniques, product knowledge, and pre-written scripts
- Maintained detailed records of interactions for future follow-up on denials
- Met targets by following clearly defined conversion management best practices
- Created over [Number] connections and conversations per shift with [Type] system
Education
Emt -
Owens community College
Toledo, Oh01.2018
Diploma -
Job Corps
Detroit, Michigan05.2001
GED -
Wayne County community College
Detroit, Michigan05.2000
Skills
- Clerical support
- Payment processing
- Records maintenance
- Documentation
- Call management
- Microsoft Word
- Time management
- Google Drive
- Written communication
- Task prioritization
- Confidentiality handling
- Cross-functional coordination
- Initiative-taking
- Document preparation
- Scheduling
- Front desk operations
- Staff management
- Documentation and reporting
- Telephone skills
Timeline
Sr. Reception Technician
Csl Plasma
04.2017 - 02.2025
Night Duty Manager
Buckeye Carryout
10.2012 - 01.2017
Telemarketer
ACS
04.2009 - 09.2012
Emt -
Owens community College
Diploma -
Job Corps
GED -
Wayne County community College