John O’Neill
Newport News,VA
Summary
Accomplished professional with several years of experience managing daily activities and performance of teams. Veteran in industry with dedication to directing teams by delegating tasks and resolving issues. Expert at leading on-the-job training, mentoring and coaching.
Overview
1
1
Certification
6
6
years of post-secondary education
7
7
years of professional experience
Work History
Team Supervisor
Wawa
Yorktown, Virginia
04.2026 - Current
- Directed team operations to achieve store goals in collaboration with company leaders.
- Supervised store associates during daily operations to ensure efficient service and customer satisfaction.
- Trained new team members on register and customer service procedures.
- Led team by addressing inquiries and resolving complex issues to maintain operational flow.
- Coordinated stock replenishment across sales floor and service counters.
- Monitored food service areas for cleanliness and safety compliance.
- Enforced store policies and operational procedures during each shift.
Customer Service Associate
Wawa
Yorktown, Virginia
04.2025 - 04.2026
- Welcomed customers and efficiently resolved service questions at checkout to enhance customer experience.
- Processed cash, card, and mobile payments using register systems, ensuring accurate and timely transactions.
- Prepared hoagies, coffee, and fresh food items to Wawa standards, maintaining quality and presentation.
Assistant Manager
7 Eleven Store
Newport News, Virginia
05.2022 - 04.2025
- Supervised 7-Eleven store operations and daily cashier coverage.
- Managed cash handling, register balances, and safe drop procedures.
- Trained associates on customer service and store policies.
- Scheduled team shifts and covered staffing gaps.
- Monitored inventory, stocked coolers, and rotated merchandise.
- Maintained clean aisles, restrooms, and fuel area compliance.
- Processed deliveries and organized backroom storage.
Customer Service Associate
7 Eleven Store
Newport News, VA
10.2021 - 05.2022
- Greeted Wawa customers and addressed service questions to enhance checkout experience.
- Processed cash, card, and mobile payments efficiently using register systems.
- Prepared hoagies and fresh food items according to Wawa standards, ensuring quality and customer satisfaction.
Accounting/Bookkeeping Administrative Assistant
Sign Media Inc
Hampton, Virginia
01.2020 - 10.2021
- Reconciled bank statements and general ledger entries for Sign Media Inc.
- Processed accounts payable and receivable for Sign Media Inc billing records.
- Prepared invoices, purchase orders, and payment follow-ups for client accounts.
Education
Bachelor of Science - Business Management
Old Dominion University
Norfolk, VA 08.2018 - 05.2024
Skills
- Point of sale management
- Cash handling
- Cash reconciliation
- Store compliance
- Food safety
- Shift supervision
- Staff scheduling
- Employee training
- Customer service
- Team leadership
- Problem solving
- Clear communication
- Attention to detail
- Dispute mediation
Certification
- ServSafe - Food Safety Management (2026-2031)
Timeline
Team Supervisor
Wawa
04.2026 - Current
Customer Service Associate
Wawa
04.2025 - 04.2026
Assistant Manager
7 Eleven Store
05.2022 - 04.2025
Customer Service Associate
7 Eleven Store
10.2021 - 05.2022
Accounting/Bookkeeping Administrative Assistant
Sign Media Inc
01.2020 - 10.2021
Bachelor of Science - Business Management
Old Dominion University
08.2018 - 05.2024