Overview
Work History
Education
Skills
References
Timeline
Generic

John Osborn

Lillian,AL

Overview

29
29
years of professional experience

Work History

Senior Auto Appraisal Reinspector

Liberty Mutual
05.2013 - Current
  • Oversee GRN direct repair market in the states of Connecticut, New Hampshire, Hawaii, and Missouri.
  • Oversee MSO Caliber market for the states of Washington, Utah, and Nevada
  • Trained struggling estimators to accurately assess auto damages and establish appropriate repair procedures
  • Apraisal expert for subragation department and team lead for collaborations on high level claims to assure justified costs
  • Managed employee engagement committee for IDRP appraisal unit.
  • Collaborated with shop management and estimators to negotiate fair settlements for all parties involved.
  • Improved customer satisfaction by assessing vehicle damage and providing detailed reviews and adjustments of repair estimates.
  • Participated in professional development opportunities such as ICAR, PPG training, Liberty Mutual All Data training, ADAS, CCC1 and multiple continuting education classes to stay informed on the latest industry trends and best practices.
  • Possess a Florida Nonresidence Adjusters license

General Manager, Co-Owner

Bell & Osborn Autobody
05.1995 - 05.2013
  • Doubled sales in ten years as general manager and four years as co-owner, of autobody shop.
  • Started writing estimates in 1998.
  • Assessed and hired employees.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction by developing a culture of transparency, and efficiency with morning productivity meetings, and an upbeat atmosphere.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Education

Business Management

Saint Charles Community College
Saint Charles

Skills

  • Leadership Qualities
  • Strong Verbal Communication
  • Damage Assessment
  • Cost Analysis
  • Estimating expertise
  • Auto repair understanding
  • Insurance procedures
  • Claims Processing
  • Cost Estimation
  • Labor Costing
  • Mechanical Aptitude
  • Industry Software Familiarity

References

Donna Podgorski

Caliber Collision Regional Performance Manager for Washington

253-256-8596


Marc Hofman

Liberty Mutual Claims Team Manager, MSO Shared Management

636-326-8549

Timeline

Senior Auto Appraisal Reinspector

Liberty Mutual
05.2013 - Current

General Manager, Co-Owner

Bell & Osborn Autobody
05.1995 - 05.2013

Business Management

Saint Charles Community College

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