Summary
Overview
Work History
Education
Skills
Certification
Skill Areas
Professional Title
Websites
Timeline
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John Ovuera

Dallas,TX

Summary

Senior Scrum Master with 10+ years of experience in all aspects of software development using both Agile and Waterfall development approaches. Competent in Organization Change Management, Business Process, IT Transformation, IT Process, and Group Dynamics. Knowledgeable at developing and identifying new opportunities with clients and demonstrated self-motivation, backlog management, and flexibility to ensure professional results exceed all expectations. Managed 20+ teams across six different organizations. Conversant with Engagement Management, Regression Testing, Unit Testing, Kanban, Scrum, Writing User Stories, Velocity Planning, and Scrum Ceremonies.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Sr. Scrum Master/Agile Delivery Lead

Southwest Airline
09.2022 - Current
  • Developed and implemented standardized Agile best practices for 4+ distributed and cross-functional teams within the organization, resulting in a 20% increase in overall team efficiency
  • Restructured the software development lifecycle by leading the transition from a Waterfall to an Agile approach, leading to a 30% reduction in production defects and a 20% improvement in overall software quality
  • Established and facilitated the Agile Community of Practice, driving knowledge-sharing and collaboration across cybersecurity engineering teams, generating 40% efficiency and a 25% reduction in security vulnerabilities identified through peer reviews
  • Spearheaded the adoption of Agile methodologies across a cross-functional team of 26 engineers, resulting in a 40% increase in productivity and timely report of metrics
  • Drove cross-functional collaboration to establish workflow processes, define roles, and optimize incremental deliverables; delivered tangible results with a 15% increase in team collaboration and a significant 20% reduction in non-value-added task duration
  • Planned and facilitated daily stand-up meetings, sprint planning sessions, and retrospectives, ensuring optimal collaboration and communication among team members and driving a 15% improvement in on-time project delivery.

Scrum Master/Product Owner

AT&T
04.2022 - 08.2022
  • Managed the platform modernization of service catalog, incident management, and change management across three teams, delivering within budget and generating a value of $4.7 million
  • Implemented rigorous Definition of Done criteria, prompting a 30% reduction in post-release defects and an overall improvement in product quality
  • Initiated a data-driven decision-making process, leveraging analytics insights to guide product development strategies and drive a 25% increase in customer engagement and a 10% boost in user satisfaction
  • Championed the establishment of a psychologically safe space for scrum teams, fostering an environment of trust and psychological well-being, which inspired creativity and collaboration, translating to a 22% success rate and a harmonious working atmosphere
  • Streamlined team processes by identifying and removing 10+ development impediments, causing a 20% increase in developer productivity and a 15% reduction in time spent on non-value-added tasks
  • Orchestrated cross-functional collaboration between teams to eliminate roadblocks and ensure uninterrupted focus for developers; achieved a 25% decrease in task-switching time.

Senior Scrum Master

LPL Financial
05.2019 - 03.2022
  • Executed a reorganization plan, realigning team structure with product deliverables, bringing about a 40% increase in on-time project completion and a 25% improvement in cross-team collaboration efficiency
  • Supervised the successful and on–budget delivery of a CRM project, ensuring timely implementation and adherence to the allocated budget of $2.5m
  • Led initiatives to optimize task allocation and workload distribution across development teams, progenerated in a 25% reduction in backlog and a 20% increase in development capacity
  • Support both internal and external project resources and cross-functional teams by confirming adequate communication regarding project status, delays, and issues and documenting any approved resolutions or temporary fixes to minimize the impact on solution delivery
  • Educated and championed scrum methodology and agile framework to team members and stakeholders, which gave rise to a 25% project completion rate and a 35% uptick in new product releases
  • Facilitate and coordinate user story interdependency meetings across eight scrum teams to review and align teams' work to meet the delivery schedule.

Scrum Master

Intouch Credit Union
01.2017 - 01.2019
  • Headed the adoption of best–in–class Agile practices across 15+ distributed and cross-functional teams within the Agile Release Train (ART), occasioned in a 35% increase in product quality, a 30% reduced effort on rework, and a 15% improvement in customer feedback ratings
  • Pioneered the strategic realignment of team structure to optimize product deliverables, catalyzing a 25% reduction in resource allocation inefficiencies and a 15% increase in project completion rate
  • Revamped backlog process to meet Definition of Ready standards, resulting in a 25% increase in project delivery and a 45% decrease in rework efforts
  • Catalogued and conducted daily standup meetings, sprint planning and reviews, product backlog clean-up and communicated approved changes to adjust project tasks and ensure on-time completion of final deliverables.

Business Analyst/Scrum Master

British Gas
08.2013 - 12.2016
  • Collaborate with the Product Owner, Process Managers, Developers, and stakeholders to gather requirements and translate them into user stories
  • Evaluate requirement changes and provide feedback to ensure alignment with original design objectives for ITSM processes in ServiceNow
  • Prepare requirements documentation, test plans, and test cases, and conduct functional testing as needed
  • Liaise with Process Owners, Catalog Managers, and UX Experts to plan, design, and create efficient workflows.

Software Tester

EXPLEO GROUP
05.2009 - 07.2013

Education

Master of Science -

Arizona State University
Tempe, AZ

Bachelor of Science - Nursing Science

Kingston University
London

Skills

  • Microsoft Office Suite
  • Leading scrum meetings
  • Jira
  • ServiceNow
  • Software Development Lifecycle
  • Workflow Analysis
  • Customer requirements analysis
  • Requirements Gathering
  • Project Management
  • Agile Best Practices
  • Backlog management
  • Stakeholder Management
  • Risk Identification
  • Presentation Skills
  • DevOps
  • Coaching and Mentoring

Certification

  • Scrum.Org Professional Scrum Master (PSM I)
  • Scaled Agile Framework (SAFe)
  • Project Management Institute Project Management Professional (PMP)
  • Information Technology Information Library (ITIL4)

Skill Areas

  • Agility
  • Project Management
  • Conflict Resolution
  • Microsoft Technologies
  • Requirements Analysis
  • Quality Assurance
  • Process Improvement
  • Team Management
  • Agile Project Management
  • Systems Analysis
  • Client Relationship Management
  • Innovation
  • Leadership
  • Continuous Improvement
  • Data Analysis
  • Risk Management
  • Customer Satisfaction

Professional Title

Sr. Scrum Master/Agile Delivery Lead

Timeline

Sr. Scrum Master/Agile Delivery Lead

Southwest Airline
09.2022 - Current

Scrum Master/Product Owner

AT&T
04.2022 - 08.2022

Senior Scrum Master

LPL Financial
05.2019 - 03.2022

Scrum Master

Intouch Credit Union
01.2017 - 01.2019

Business Analyst/Scrum Master

British Gas
08.2013 - 12.2016

Software Tester

EXPLEO GROUP
05.2009 - 07.2013

Master of Science -

Arizona State University

Bachelor of Science - Nursing Science

Kingston University

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John Ovuera