John Owens
Glen Carbon,IL
Summary
Accomplished Detention Center Supervisor with a strong focus on staff supervision, conflict resolution, and compliance enforcement. Proven ability to enhance team performance and maintain a harmonious work environment.
Overview
15
15
years of professional experience
Work History
Detention Center Supervisor
Madison County
Edwardsville , IL
07.2019 - Current
- Supervised daily operations and staff activities at community service center.
- Trained and mentored new staff on policies and procedures.
- Ensured compliance with safety regulations and organizational standards.
- Facilitated communication between staff, clients, and community partners.
- Evaluated employee performance through one-on-one meetings and annual reviews.
- Supervised staff of up to 10 employees, providing guidance and direction to ensure efficient operations.
- Provided feedback to team members regarding job performance improvement opportunities.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
Animal Control Officer
Madison County
Edwardsville, Illinois
07.2010 - 03.2019
- Enforced local animal control laws and regulations consistently.
- Responded to animal-related complaints and emergencies effectively.
- Captured stray animals using humane trapping techniques.
- Coordinated with local shelters for animal rescue and adoption services.
- Issued citations for violations of municipal ordinances relating to animal control.
- Performed euthanasia when necessary according to established guidelines.
Education
Bachelor of Science - Education
SIU-Edwardsville
Edwardsville 05-1995
Skills
- Staff supervision
- Conflict resolution
- Performance evaluation
- Compliance enforcement
- Crisis management
- Problem solving
- Decision making
- Workplace safety
Timeline
Detention Center Supervisor
Madison County
07.2019 - Current
Animal Control Officer
Madison County
07.2010 - 03.2019
Bachelor of Science - Education
SIU-Edwardsville