John Padgett
Canton,GA
Summary
A seasoned operator with a strong focus on process improvement and stakeholder engagement. Excels in identifying weaknesses and opportunities within existing systems and use active listening to align customer needs with strategic product enhancements. Expertise includes project management, cloud-based integration platforms, and cross-functional team collaboration. Delivers effective, long-term solutions that drive organizational success. A dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Senior Manager, Product Excellence
BoxLock
05.2023 - Current
- Achieved operational excellence by streamlining processes and implementing best practices that led to significant time savings without compromising on quality standards.
- Systematically interrogated and documented existing processes to identify weaknesses and opportunities for improvement.
- Utilized active listening with customers to differentiate between true needs and wants, building a strategic case for product improvements across hardware, software, services, and pricing.
- Managed projects efficiently, ensuring timely delivery and stakeholder satisfaction.
- Anticipated stakeholder needs and analyzed the impact of their requests.
- Applied knowledge and practical experience with cloud-based integration platforms to provide both short-term and long-term solutions.
- Collaborated with cross-functional teams to understand integration needs, identify gaps, and develop remediation strategies.
- Kept job knowledge current by researching new technologies and software products, participating in educational opportunities, and reading professional publications.
Sr. Operations Manager
NCSI
07.2016 - Current
- Managed up to 33 team members across 4 departments, averaging 2,000-3,000 background screenings on a daily basis.
- Provided leadership for continual management and employee training initiatives.
- Created and maintained consistent business reporting on screening production, turnaround time, and employee productivity.
- Coordinated interdepartmental communication across the NCSI business to ensure clients needs were met while overseeing success within the background screening production department.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Ensured that the team is meeting quality and turnaround time standards, and allocating resources as necessary to meet those goals..
Processing Manager
NCSI (SSCI)
03.2016 - 07.2016
- Evaluated and assessed employee performance to meet production and data targets.
- Created production schedules to effectively fulfill processing plans and meet process goals.
- Mentored departmental team boosting efficiency, success and morale among employees.
Sr. Investigator
NCSI (SSCI)
09.2015 - 03.2016
- Go-to subject matter expert for background screening department.
- Tracked overall team productivity.
- Researched criminal records, verify results match applicants, and determine based upon criteria information that should be processed in the report.
- Handled escalated cases from the Quality Control Department, or made determination to refer to general counsel as appropriate.
- Completed projects to improve service and efficiency both internally and externally.
Jr. Investigator
NCSI (SSCI)
08.2013 - 09.2015
- Reviewed and processed information submitted for background screenings.
- Analyzed information received in regards to detailed records and documents.
- Carefully managed confidential and sensitive information daily.
- Guaranteed assigned goals are met.
Skills
- Proficient in utilizing various automation tools and platforms to reduce manual tasks and improve efficiency
- Skilled in analyzing existing systems to identify automation opportunities, reducing operational costs, and minimizing errors
- Demonstrated expertise in strategic planning and coordination, ensuring alignment with organizational goals and objectives
Timeline
Senior Manager, Product Excellence
BoxLock
05.2023 - Current
Sr. Operations Manager
NCSI
07.2016 - Current
Processing Manager
NCSI (SSCI)
03.2016 - 07.2016
Sr. Investigator
NCSI (SSCI)
09.2015 - 03.2016
Jr. Investigator
NCSI (SSCI)
08.2013 - 09.2015