John Padro
Winter Haven,FL
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support.
Overview
5
5
years of professional experience
Work History
Uber Driver
Uber
Winter Haven, FL
05.2023 - 05.2024
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
Loss Prevention Officer
Nordstrom Rack
Portland, OR
06.2021 - 05.2022
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
Security Officer
Allied Universal Security Services
Portland, OR
01.2020 - 06.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Seaman Recruit
US Navy
Chicago, IL
08.2024 - 10.2024
Education
The Colony High School
The Colony, TXCyber Security
Valencia College
Orlando, FLCyber Security
Western Governors University
Salt Lake City, UT01-2026
Skills
- Schedule management
- Excellent navigation
- Customer service
- Passenger transportation
- Customer engagement
- Time management
- Clean driving record
- Emergency response
- Tech-savviness
- Problem-solving
- Adaptability and flexibility
- Multitasking and organization
Timeline
Seaman Recruit
US Navy
08.2024 - 10.2024
Uber Driver
Uber
05.2023 - 05.2024
Loss Prevention Officer
Nordstrom Rack
06.2021 - 05.2022
Security Officer
Allied Universal Security Services
01.2020 - 06.2021
The Colony High School
Cyber Security
Valencia College
Cyber Security
Western Governors University