John Pagnani
Casa Grande,AZ
Summary
Dynamic Grievance Coordinator at Corecivic Inc. with a proven track record in grievance resolution and compliance auditing. Expertly facilitated communication between staff and clients, enhancing understanding and efficiency. Skilled in case management and documentation accuracy, I prioritize urgent issues while fostering teamwork and problem-solving to achieve optimal outcomes.
Overview
19
19
years of professional experience
Work History
Grievance Coordinator
Corecivic Inc.
Eloy, AZ
03.2007 - Current
- Oversaw grievance intake process, ensuring timely documentation and precise tracking of issues.
- Orchestrated resolution meetings between staff and clients to enhance communication and foster understanding.
- Executed regular audits of resolved cases to enhance system accuracy and efficiency.
- Streamlined case management by prioritizing urgent grievances and delegating tasks to team members.
- Executed comprehensive audits and thorough document reviews to ensure compliance with applicable laws.
Education
High School Diploma -
LaGuardia Community College
Long Island City, NYSkills
Grievance resolution
Case management
Compliance auditing
Documentation accuracy
Communication facilitation
Staff training coordination
Data tracking systems
Legal documentation review
Policy analysis
Grievance procedures
Multitasking capacity
Teamwork
Problem-solving
Time management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved Issue which led to Results.
Timeline
Grievance Coordinator
Corecivic Inc.
03.2007 - Current
High School Diploma -
LaGuardia Community College