John Palacio
Austin
Summary
Over four years of providing quality customer service and training new employees to better our team. Always have strived to make guests feel as welcome as possible and to have a great dining experience to further improve or help improve their day. Looking to continue providing this service and learn more about what I could do to improve as a server and possibly become a bartender.
Overview
5
5
years of professional experience
Work History
Dinner Server/Food Runner
Accor
10.2022 - Current
- Responsible for servicing tables in a welcoming but professional manner
- Conversating with guests about their plans for the day, how their stay at the hotel is going, etc., and making them feel as comfortable as possible
- Able to resolve issues with guests if any arise restaurant wise or hotel wise and sparkling guests to improve their experience
- Able to help out colleagues with tables and other areas such as hosting and bussing
- Handling cooked dishes in a proper matter
- Train new Servers/Food Runners
Slicer/Cook/Bagger/Cart Pusher
H-E-B
06.2021 - 09.2022
- Responsible for handling cooked/raw food and multiple customers while providing proper customer service
- Responsible for taking orders via phone
- Responsible for cleaning slicers, ovens, parts, and floors
- Responsible for bagging customer's items in a proper food safety matter while providing proper customer service
- Must be able to use the department's mobile computer in order to transfer items, discard items, convert items, and input inventory count
Trainer
McDonald's
02.2020 - 04.2021
- Responsible for training new employees starting from an online course to hands-on training
- Must've been able to both train the employee and handle the work area at the same time
- Was the next leader of the team if the owner, managers, or shift leaders were not present
- Was responsible for handling cooked/raw food and customers while providing proper customer service
Education
High School Diploma -
Porter High School
05.2021
Skills
- Customer Service
- Communication
- Upselling
- Problem-Solving
- Teamwork
- Adaptability
- Food Handling
- Leadership
- Training
Accomplishments
- Highest Check Average 4/2024
- Employee of the Month Nomination 4/2024
- Employee of the Month 11/2020
Hobbies
- Music
- Art
- Building Relationships
Timeline
Dinner Server/Food Runner
Accor
10.2022 - Current
Slicer/Cook/Bagger/Cart Pusher
H-E-B
06.2021 - 09.2022
Trainer
McDonald's
02.2020 - 04.2021
High School Diploma -
Porter High School
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