JOHN PAPPAS
Associate Program Manager | Project Management | Operations
Crown Point,Indiana
Summary
Results-driven Project Management Professional with 25 years of experience leading complex initiatives across budgets, contracts, and stakeholder engagement. Managed contracts up to $300K and capital projects reaching $1.5M, improving processes and controlling costs. Skilled in predictive, Agile/Scrum, and hybrid methodologies, with expertise in requirements, risk, and performance monitoring.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Business Development Manager / Co-Owner
Hub Bootery
01.2019 - 08.2026
- Led business development, operations, and project initiatives for long-established retail organization, enhancing service delivery and customer satisfaction.
- Managed multiple institutional contracts simultaneously valued from approximately $100K to $300K+, coordinating schedules, budgets, vendors, compliance requirements, customer needs, fulfillment, and service delivery.
- Negotiated and secured a $240K school contract, a $300K recurring municipal contract, and a $100K annual parks-department contract; maintained a 100% renewal rate on major institutional accounts.
- Designed and implemented voucher-based purchasing and distribution programs that reduced administrative workload by approximately 30% while improving consistency and customer experience.
- Coordinated contract execution by aligning customer requirements with vendor availability and operational capacity, ensuring compliance and timely service delivery.
- Directed budgeting, purchasing, vendor relationships, operational problem-solving, and resource decisions; built long-term relationships with schools, municipalities, public agencies, vendors, employees, and customers.
- Managed 2026 ownership transition and operational handoff, overseeing business accounts, technology, vendors, and documentation to ensure seamless continuity.
Sauce & Spoon Tabletop Tablet Pilot | Project Manager
Google Project Management Certificate Capstone
01.2026 - 01.2026
- Analyzed a simulated 50-customer pilot dataset and translated findings into recommendations for service speed, order accuracy, payment, usability, staffing, customer satisfaction, and technology reliability.
- Defined project charter, goals, scope, exclusions, deliverables, and stakeholder analysis, establishing clear project framework and facilitating effective communication among stakeholders.
- Coordinated vendor selection, hardware/software deployment, and POS integration, ensuring comprehensive preparation for launch and smooth rollout across locations.
- Developed a 36-page full-lifecycle project-management portfolio for a simulated restaurant technology implementation across two locations with an approximately $50,550 budget.
Pastor & Home Missionary
Community Ministry
01.2000 - 01.2018
- Founded and led community organizations and initiatives, coordinating programs, outreach, events, volunteers, resources, budgets, and stakeholder relationships, impacting hundreds of participants annually.
- Recruited, trained, mentored, and developed 50+ emerging leaders; delivered hundreds of presentations, workshops, meetings, and training sessions to diverse stakeholder groups.
- Oversaw building and capital initiatives of $65K to $1.5M, coordinating scope, funding, vendors, contractors, schedules, and stakeholder approvals to ensure timely execution.
- Oversaw building and capital initiatives ranging from approximately $65K to $1.5M, coordinating scope, funding, vendors, contractors, schedules, leadership approvals, stakeholders, and execution.
- Delivered a major building addition approximately $235K under budget and a separate $65K capital initiative approximately $15K under budget.
Education
Bachelor of Science - Programming & Web Development
Columbia College Chicago
Chicago2000
Bachelor's Degree - New Testament
Berean College
SpringfieldMaster Certification - Apologetics
Google Project Management
CertificationSkills
- Program & Project Coordination
- Project Planning & Execution
- Stakeholder Management
- Cross-Functional Coordination
- Requirements Gathering
- Scope Management
- Scheduling & Milestones
- Cost management
- Risk & Issue Management
- Contract Management
- Vendor & Procurement Coordination
- Resource Planning
- Process Improvement
- KPI & Performance Tracking
- Status Reporting
- Quality Management
- Work Breakdown Structures
- Agile / Scrum
- Predictive / Waterfall
- Hybrid Delivery
- Project closure
- Microsoft Project
- Microsoft Excel
- Microsoft Office Suite
- Google Sheets
- Google Docs
- Google Slides
- Spreadsheet tracking
- Presentation Development
- Client communication
- RACI
- Presentation Development
Accomplishments
- Managed institutional contracts valued at approximately $100K-$300K+ and organizational budgets exceeding $250K.
- Maintained 100% renewal on major institutional contracts through dependable execution and proactive stakeholder management.
- Reduced administrative workload by approximately 30% through redesigned purchasing and distribution processes.
- Managed capital/building initiatives ranging from approximately $65K to $1.5M, including a major project completed approximately $235K under budget.
- Transferable experience includes coordinating scope, schedules, budgets, vendors, contractors, stakeholders, requirements, documentation, risks/issues, communications, process changes, and delivery priorities across concurrent initiatives.
Certification
Google Project Management Professional Certificate | Google / Coursera | Completed 2026, CAPM Exam Preparation | In Progress | 2026, Project Management Institute (PMI) Member | PMI Calumet Chapter Member | 2026 - Present
Personal Information
Availability: Open to Remote Opportunities
Timeline
Sauce & Spoon Tabletop Tablet Pilot | Project Manager
Google Project Management Certificate Capstone
01.2026 - 01.2026
Business Development Manager / Co-Owner
Hub Bootery
01.2019 - 08.2026
Pastor & Home Missionary
Community Ministry
01.2000 - 01.2018
Bachelor's Degree - New Testament
Berean College
Bachelor of Science - Programming & Web Development
Columbia College Chicago
Master Certification - Apologetics
Google Project Management