Twenty plus years in the business field including publishing, customer service, and marketing using multiple skill sets of interacting with the public, corporate marketing departments, hotels, local attractions, and transportation.
Overview
27
27
years of professional experience
Work History
Retail Sales Associate
American Automobile Association, AAA
01.2020 - 01.2022
Providing member experiences by representing AAA products and services.
Up/cross sell AAA products including new memberships, credit cards and insurance referrals.
Plan domestic travel vacations.
Answering incoming overflow calls for Roadside Assistance during high call volumes
Publisher - Business Development
DC Metro Plus Magazine
12.2002 - 12.2020
Founded and published successful regional hospitality and visitor's guide to the Washington, DC metropolitan area.
Interacted regularly with hotels, attractions, and dining establishments.
Designed and developed supporting social media platforms.
Hired, trained and managed all staff including sales, office support, production, and client development
National Sales Manager
Cruiseweb.com
11.2001 - 12.2002
I directed a telemarketing and sales office of 20+ sales associates for this internet travel and cruise company.
Hired and trained all sales personnel.
Wrote a new sales training manual.
Responsible for stabilizing employee turnover.
Consistently met and superseded all sales goal.
Director North American Sales and Operations
Uniphoto Stock Photography-FPG International
09.1994 - 11.2001
Managed, motivated, and developed all United States and Canada sales and marketing efforts for this London based company.
Led operation resulting in a 150% sales growth from four American offices, with a staff of 30.
Demonstrated effective leadership, skillful communication and negotiations skills resulting in minimal staff turnover.
Education
B.S - Business Administration, Communications
American University
Washington, DC
Skills
Customer Service
Management Skills
Operations Management
Event Planning
Accounting & Financial Acumen
Client Relationships
Employee Management
Product Recommendations
Product and Service Sales
Sales Expertise
Excellent Written and Verbal Communication
Microsoft Office
Timeline
Retail Sales Associate
American Automobile Association, AAA
01.2020 - 01.2022
Publisher - Business Development
DC Metro Plus Magazine
12.2002 - 12.2020
National Sales Manager
Cruiseweb.com
11.2001 - 12.2002
Director North American Sales and Operations
Uniphoto Stock Photography-FPG International
09.1994 - 11.2001
B.S - Business Administration, Communications
American University
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