Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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John-Paul Tribby

Herndon,VA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in technology retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

20
20
years of professional experience

Work History

Experience Supervisor

Best Buy Stores, L.P.
2015.09 - Current

Experience Supervisor 2022 - Present

Front End Supervisor 2020 - 2022

Geek Squad CIA Senior 2019 - 2020

Supervisor, Home Theater 2017 - 2019

Samsung Expert, HT 2016 - 2017

Sales Associate 2015 - 2016


  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
  • Maintained thorough understanding of industry trends allowing early identification of potential opportunities or challenges.
  • Mentored staff members in their career development, sharing knowledge from years of experience in the field. Those are now in upgraded positions.
  • Investigated and resolved customer inquiries and complaints quickly.

Photographer/Graphic Designer

PaperCardShop.com
2013.04 - 2015.12
  • Regularly networked at industry events to form lasting professional connections leading to new opportunities.
  • Generated cost-effective solutions for client's photography needs.
  • Leveraged camera gear and equipment to express creative vision.
  • Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
  • Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
  • Digitally edited photos to enhance appearance.

Graphic Designer

X3O Emerging Technologies
2004.12 - 2006.08
  • Completed final touches for projects before rollout.
  • Edited and enhanced existing artwork and graphics.
  • Completed final touches for projects such as images sizes and font selection.

Art Assistant

Levine School of Music & Arts
2004.06 - 2005.07
  • Responsible for assisting Art Teacher
  • Organized and maintained an immaculate studio environment, optimizing productivity for all team members.
  • Supported artists with material preparation, ensuring a smooth creative process.
  • Assisted in the planning and execution of art exhibitions and events, increasing overall attendance rates and positive feedback from attendees.

Education

Associate in Specialized Technology - Photography

Antonelli Institute
Erdenheim, PA
05.2008

Diploma - Academic

H-B Woodlawn Program
Arlington, VA
06.2006

Skills

  • Strategic Sales knowledge
  • Relationship Building
  • Merchandise Orders and Exchanges
  • Customer Data Confidentiality
  • Staff education and training
  • Issue and Complaint Resolution
  • Sales and Upselling
  • Digital Photography / Graphic design
  • Growth Mindset

Accomplishments

  • Best Buy Achiever's FY23
  • Best Buy Achiever's FY18
  • Million Dollar Writer FY16

Timeline

Experience Supervisor

Best Buy Stores, L.P.
2015.09 - Current

Photographer/Graphic Designer

PaperCardShop.com
2013.04 - 2015.12

Graphic Designer

X3O Emerging Technologies
2004.12 - 2006.08

Art Assistant

Levine School of Music & Arts
2004.06 - 2005.07

Associate in Specialized Technology - Photography

Antonelli Institute

Diploma - Academic

H-B Woodlawn Program
John-Paul Tribby