Nyla Woods
Cypress
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Experience Supervisor
Best Buy
07.2023 - Current
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
- Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Motivated team members through recognition programs focused on rewarding high performers.
- Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
- Established strategic partnerships with external vendors, broadening service offerings while maintaining quality standards.
- Responded proactively and positively to rapid change.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Closed the building and opened
Verizon VPL
Best Buy
11.2022 - 07.2023
- Emphasized and recommended service features based on knowledge of customers' needs and vendor capabilities and limitations
- Answered customers' questions about services, prices, availability, or credit terms
- Always provided efficient and courteous service to customers
- Utilized tools to analyze data and processed sales transactions including online and in-person orders while handing off customers to General Advisors for returns and exchanges
- Recommend solutions
- Helped drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs
- Acted as trusted subject matter expert and advocate for specified vendor product assortment
- Coached and trained coworkers on new vendor technology and services.
Team Leader
Chick-Fil-A
06.2021 - 11.2022
- Assisted in running shifts (morning and night)
- In charge of multiple catering orders
- Answered phones while handling customer service
- Communicated with various teams to help better equip the store.
Education
Associate in Science (A.S.) In Nursing -
Lone Star College
Cypress, Texas12.2025
Skills
- One year of customer service
- A food handler certificate
- Cell Production
- Professional Relationships
- Effective Customer Communication
- Professional Development
- Competitive Knowledge
- Working under pressure
- Sales experience
- Organization
- Communication
- Customer experience strategy
- Customer experience management
- Product Knowledge
- Customer Service
- Sales and Upselling
- Sales expertise
- Customer Relations
- Relationship Building
- Teamwork and Collaboration
- Money handling abilities
- POS Systems and Ordering Platforms
- Microsoft Office
- Employee Coaching
- Understanding Customer Needs
- MS Office
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Product and service knowledge
- Calm Under Pressure
- Key holder experience
- Sales Transactions
- Sales closing
References
References available upon request
Timeline
Experience Supervisor
Best Buy
07.2023 - Current
Verizon VPL
Best Buy
11.2022 - 07.2023
Team Leader
Chick-Fil-A
06.2021 - 11.2022
Associate in Science (A.S.) In Nursing -
Lone Star College
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