Seetia Akpawu
San Francisco Bay Area,CA
Summary
Experienced with optimizing customer interactions and satisfaction. Utilizes analytical skills to identify and resolve service issues effectively. Track record of leading successful initiatives that enhance customer loyalty and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Experience Supervisor
Best Buy
Emeryville, CA
11.2023 - Current
- Developed employee schedules, optimizing resource allocation and productivity across shifts.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Monitored performance metrics, providing feedback to improve team effectiveness.
- Drive KPI localized customer and employee and share trend with other store leaders
- Workflow application
Microsoft Specialist
Best Buy
05.2022 - 11.2023
- - customer support
- - in store "Player/Coach"
- - Customer service
- - Technical support
Sales Advisor
Best Buy
10.2021 - 05.2022
- I am a sales advisor at best buy, I help the company reaching it goals each day by helping around the whole store especially in computers because that my main department.
Google CSSI '21
Google
07.2021 - 08.2021
- Google's Computer Science Summer Institute (CSSI) is a paid interactive four-week introduction to computer science concepts and careers. CSSI is an exciting program for students of color with a passion for technology, leadership, and community engagement. Any student graduating from a high school in the Bay Area, Sacramento and Central Valley is eligible to apply. This program included Technical and developmental content ,Project work culminating in app creation, Opportunities to learn from Google employees.
Student organizer
Oakland Kids First
09.2019 - 05.2021
- The Youth Organizing Council (YOC) champions justice for young people in Oakland. The YOC cultivates a unified base of youth leaders, alumni, adult allies, and partner organizations to shift conditions in schools and advance equity for students.
Intern
Hack the Hood
06.2020 - 07.2020
- The Intel and Hack the Hood Summer Fellowship is a four-week paid summer fellowship. Interns spend four weeks of the fellowship developing business, engineering, and design skills. At Hack the Hood , they will create solutions to issues in the community using technology. The program took place virtually via video conferencing.
Summer Intern
Intel Corporation
06.2019 - 07.2019
- - Intel provided Oakland tech and McClymond High school this six week internship.The first three weeks took place at Intel where we learned about all the different department at Intel and what they do, and where we learned about technologies such as Artificial Intelligence, 5G, Autonomous Driving, Cloud Computing.
- - Came up with creative solutions using Intel technologies to solve issues affecting society today.
- -Worked together with some team to create an augmented reality escape room and presented the product in front of community members, and Intel Executives.
Education
Data Analytics
Berkeley City College
Berkeley, CA08-2027
High School Diploma - undefined
Oakland Technical High School
Skills
- Leadership
- Time Management
- Microsoft Excel
- ITIL framework
- Problem management
- Workflow design
- Incident management
- CMDB management
- IT service management
- Email notification setup
- Customer Service
- Fast pace learner
- Communication
- Microsoft PowerBi
- Daily rhythm
- Customer support
Certification
- Data science, Lany College/ Hack the Hood - June 2022-May 2023
Languages
English
Full Professional
French
Limited Working
Ewe
Full Professional
Awards
- African American Honor Roll, Oscar C Wright
- Computer Science Summer Institute, Ian Guerin, Jana Hartman, Elliot Joo, Shondell Baijoo, Computer Science Summer Institute is hereby awarded this certificate of completion for the successful culmination of Google's Computer Science Summer Institute: online 2021
Timeline
Experience Supervisor
Best Buy
11.2023 - Current
Microsoft Specialist
Best Buy
05.2022 - 11.2023
Sales Advisor
Best Buy
10.2021 - 05.2022
Google CSSI '21
Google
07.2021 - 08.2021
Intern
Hack the Hood
06.2020 - 07.2020
Student organizer
Oakland Kids First
09.2019 - 05.2021
Summer Intern
Intel Corporation
06.2019 - 07.2019
High School Diploma - undefined
Oakland Technical High School
Data Analytics
Berkeley City College