John Paul Maynes
Vail,Arizona
Summary
Hardworking, dedicated professional with excellent people skills aiming to use my knowledge and expertise to be a productive and valuable asset to the company.
Overview
7
7
years of professional experience
Work History
Auto Adjuster
CSAA Insurance Group
Walnut Creek, CA
01.2023 - Current
- Resolved disputes between insured parties and repair facilities professionally through effective negotiation techniques when necessary.
- Assisted coworkers during periods of high workload or staff shortages, demonstrating teamwork skills that contributed to company success collectively.
- Collaborated with repair facilities to negotiate fair and equitable repair costs for insured parties.
- Contributed to team success by sharing knowledge, best practices, and resources among colleagues.
- Adhered strictly to company policies and guidelines, as well as state and federal regulations, ensuring compliance in all aspects of claims handling.
- Coordinated effectively with other departments within the organization to address policy concerns or complex issues arising from specific claims scenarios.
PROJECT MANAGER
LRG Builder Services
10.2021 - Current
- Collaborate across teams to define goals and commitment to timelines and deliverables
- Travel to customer sites to keep projects on schedule while maintaining high quality
- Defined project goals, aligning with strategic objectives
- Proactively build and maintain relationships with clients and subcontractors
- Assigned tasks to appropriate resources within company
- Use Matterport equipment for estimating
- Provide blueprints and estimates to adjusters for upcoming renovations
- Plan and negotiate accordingly to adhere to budget allowed for each project
- Supervise employees and subcontractors to ensure work is completed efficiently and to a high quality standard
- Hands-on experience construction experience with painting, metal roofing, cabinets, countertops, and demolition (6 years).
CUSTOMER SERVICE REPRESENTATIVE/SUPERVISOR
Verizon Wireless
02.2017 - 10.2021
- Resolved escalated complaints and answered questions regarding policies and procedures
- Collaborated with department leads and senior management to coordinate operations and drive improvements
- Mentored employees in complex issue resolution and drafted scripts for addressing common challenges
- Mentored new hire classes
- Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance
- Participated in ongoing training to enhance own job skills and knowledge
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems.
Education
BACHELOR OF SCIENCE (B.S.) IN KINESIOLOGY -
Western New Mexico University
Silver City, NM05.2013
Skills
- Timely Project Completion
- Bid Reviewing
- Systems Implementations
- Subcontractor Relations
- Managing Multiple Projects
- Project Drawings
Personal Information
Title: Project Manager
Timeline
Auto Adjuster
CSAA Insurance Group
01.2023 - Current
PROJECT MANAGER
LRG Builder Services
10.2021 - Current
CUSTOMER SERVICE REPRESENTATIVE/SUPERVISOR
Verizon Wireless
02.2017 - 10.2021
BACHELOR OF SCIENCE (B.S.) IN KINESIOLOGY -
Western New Mexico University