John Payne
Huntington,WV
Summary
I ultimately would consider myself an outgoing and bubbly person that has a drive to provide the best possible customer service to whomever I am working with. I have always enjoyed positive interactions with people, whether I've just met them or have known them for years. I have a passion for the field of dentistry and would love to work in an environment where I can see growth in my performance of the job. Overall, I would consider myself a flexible, well-organized, reliable worker that will do whatever I can, regardless of the situation, to make my employers life easier.
Overview
2
2
years of professional experience
Work History
Front Desk Associate
Delta Hotels by Marriott Downtown Huntington
Huntington, WV
10.2022 - Current
- Greeting all guests a positive interaction.
- Provided well-mannered customer service to all guests.
- Managed customer complaints and provided solutions to issues to complete satisfaction of the guest.
- Handled multiple phone lines.
- Created reservations for current or future guests coming to stay at the hotel.
- Sent folio invoices to guest if requested by guest.
- Monitored Mobile Guest Key Services and GXP cases that came through from guests during shift.
- Handled money and making sure the front desk cash drawer is at the appropriate amount.
- Stayed up to date on local attractions and restaurant options to provide guests with entertainment options.
Tumbling Instructor
River Cities Tumbling
Hurricane, WV
07.2021 - 06.2022
- Greet all athletes and parents with a positive interaction.
- Ran multiple tumbling classes a day.
- Critiqued athletes in a positive manner on technique and ways to better their tumbling.
- Worked with other instructors and coaches to maintain a strong program.
- Offered individual assistance or private lessons to help struggling students with technique or form.
- Prepared and facilitated various warm up activities for each tumbling class based on skill level and age group.
- Communicated with parents regarding children's progression in tumbling.
Education
Some College (No Degree) - Business Management
Marshall University
Huntington, WVAssociate of Science - Pre-Dental Hygiene
BridgeValley Community And Technical College
Charleston, WVSkills
- Well Mannered Customer Service
- Multi-Line Phone Systems
- Hospitality Services
- Problem-Solving Skills
- Active Listening Skills
- Cash Handling
- Drawer Balancing
- Computer Systems Experience
- Communication Skills
- Adaptability and Flexibility
Timeline
Front Desk Associate
Delta Hotels by Marriott Downtown Huntington
10.2022 - Current
Tumbling Instructor
River Cities Tumbling
07.2021 - 06.2022
Some College (No Degree) - Business Management
Marshall University
Associate of Science - Pre-Dental Hygiene
BridgeValley Community And Technical College
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