John Peixoto
Corona
Summary
Results-driven professional prepared to excel in problem-solving capacities. Extensive experience in diagnosing issues and formulating innovative solutions that drive operational improvements. Known for fostering teamwork and adapting to changing environments, ensuring dependable and flexible performance.
Overview
17
17
years of professional experience
Work History
Assistant Manager, Wholesale Marketing
American Honda Motor Co.
08.2023 - Current
- Create and execute initiatives to improve growth of Wholesale Collision Parts business
- Managed and motivated Field Staff to be productive and engaged in work
- Provide Executive level reporting of Department performance
- Review Body Repair Manuals during development of new models and provide feedback as necessary
- Support technical field inquiries from AHM Field Staff & collision centers (certified & non-certified)
- Support Engineering, Product Development, Service Publications for body and paint concerns
- Act as subject matter expert during interdepartmental activities and projects with US, Canada, & Japan
- Lead projects concerning body and paint affecting collision repair industry
- Develop AHM Position Statements and Job Aids, to support proper collision repair within the industry
- Maintain industry relationships and partnerships for bilateral success
Collision Manager
VinFast Automotive
01.2021 - Current
- Design & execute VinFast Global Collision strategy
- Develop VinFast Certified Collision Network with national markets
- Maintain business relationships with collision centers, tooling manufacturers, & paint manufacturers
- Liaison between Service, Global Aftersales Engineering, Parts, Technical Services, & Training
- Develop & maintain external business partners supporting VinFast Global Collision strategies
- Collaborate with Global Aftersales to identify collision network specialty tooling & equipment requirements
- Provide subject matter expertise & direction on body structure repair procedures to Global Aftersales Engineering for Collision Repair Publications
- Develop processes to track performance management KPI’s of collision network
- Draft required documentation to be published such as program contracts and resource material
Director, OEM Certifications & Development
Platinum Collision Centers, Inc.
01.2019 - 01.2021
- Manage All Current OEM Certifications While Onboarding In Further Certification Opportunities
- Coordinate & Perform Company Training Classes (In-Person & Virtually) For Various Subject Matters
- Provide Team Member OEM Specified Training For All Departments (Office Staff & Technicians)
- Train Staff Estimating To Follow OEM Procedures While Aligning To Insurance Requirements
- Analyze Daily Operations & Monthly Metrics To Identify Gaps & Targeted Improvements
- Develop & Utilize Processes For Production/Operation Efficiencies
- Manage Company Assets & Equipment For Training Events & OEM Certification Compliance
- Create Documentation For Standard Operating Procedures & Forms To Be Used Through Company
- Provide Management Team With Forecasted Spending To Budget Upcoming Training Events
- Maintain I-CAR Certifications For All Applicable Positions With Current & Newly Acquired Staff
- Support Standing Up Newly Acquired Locations To Begin Immediate Business Operations
Regional Network Manager - West Territory, Body Repair Program - North America
Tesla Inc
01.2017 - 01.2019
- Manage 3rd Party External Body Shops To Adhere To TABS Network Compliance
- Onboard 3rd Party External Body Shop To Ensure Body Shop Meets Requirements For Tooling & Training
- Conduct Market Analysis In Specific Markets For Network Expansion & Growth In Multiple Countries
- Mitigate Customer Escalations To Maintain Customer Satisfaction While Limiting Cycle Time
- Perform Root Cause Analysis While Alleviating Different Levels Of Network Issues
- Regulate Overall Customer Vehicle Repair Cost Efficiency To Reduce Owner Cost Of Ownership
- Implemented Use Of OEM Application For Virtual Use During Onboarding To Save Time & Reduce Costs
- Research & Coordinate Sourcing Of Required Parts To Shops To Assist Completion Of Customer Vehicles
- Subject Matter Expert For Tesla Approved Body Shop External Operations & Compliance
- Assist Technical Team With Renewing Shop Issues Preventing Complete Repair Of Vehicles In The Field
- Coordinating Tooling For TABS Network To Support Model 3 Repairs Across NA (US, CAN, & MEX)
Collision Center Manager
Chilton Auto Body
01.2014 - 01.2017
- Review Estimates For Accuracy To Ensure Optimal Production Position
- Set Production Schedule To Ensure Completion Dates & DRP Cycle Time Requirements Are Met
- Review Reports To Prevent Accounting & Production Issues
- Interview, Hire, Train, & Evaluate Employees For Various Positions
- Ensure Employees Adhere To Policies, Procedures, & Provide Discipline When Necessary
- Cooperate With DRP Partners To Develop Strategies To Decrease Cycle Time & Boost Customer Service
Collision Estimator
Chilton Auto Body
01.2014 - 01.2016
- Inspect & Generate Repair Estimates Following OEM Required Procedures & Processes
- Follow Insurance/DRP Procedures When Generating Repair Estimates & Uploading Insurance Photos
- Explain Insurance & Repair Processes For Claim To Prevent Customer Service Issue
- Use Insurance Specified Parts Ordering Systems To Order Correct Parts Within DRP Guidelines
- Use Knowledge Of OEM Specific Procedures To Forecast Repair Time To Communicate To Customers
- Interpret Repair Process & Requirements To Ensure Customer Education & Understanding
- Maintain Customer Relationship To Ensure Customer Satisfaction & Return Business
- Generate Repair Estimates Per Tesla OEM Specific Technical Training
Auto Damage Field Adjuster
GEICO
01.2013 - 01.2014
- Inspect Damage To Automobiles & Generate Estimates For Repair
- Track Customer Enterprise Rentals & Manage Rental Days Within Certain Parameters
- Perform Proper Procedures Of Total Loss Claims While Following State & Federal Legalities
- Negotiate With Collision Centers For Proper Cost Efficient Repairs
- Provide Excellent Customer Service While Maintaining Customer Communication
- Manage Workload To Ensure Appointments & Daily Objectives Are Completed In A Timely Fashion
- Be Knowledgeable Of Insurance Procedures To Assist Customers With Inquires
- Maintain Acceptable Business Relationships With Shop Managers & Estimators
Field Service Dispatcher
Crown Equipment Corporation
01.2008 - 01.2012
- Dispatch Field Service Technicians To Received Service Calls
- Manage Daily Workloads Of All Field Service Technicians & Teams
- Generate Repair Estimates While Following OEM Procedures
- Process Repair Orders For Final Invoices To Be Paid By Customers
- Problem Solve Day-to-Day Issues Or Escalate To Management When Needed
- Maintain Customer & Management Communication From Field
Field Service Technician
Crown Equipment Corporation
01.2008 - 01.2009
- Diagnose & Repair Forklifts Including HV (AC & DC Systems) & Internal Combustion Systems
- Apply OEM Technical Procedures & Fundamentals To Repair Methodology
- Perform Required Maintenance Per OEM Required Intervals & Procedures
- Manage Daily & Weekly Workload To Ensure Completion & Customer Satisfaction
- Provide Customer Communication To Explain Required Repairs & Review Recommended Repairs
- Upsell Recommended Repairs & Scheduled Maintenance Plans
Education
Associate Of Occupational Studies Degree - Automotive Service With A Concentration In Service Management
WyoTech
Fremont, California01.2008
Studies In Mechanical Engineering - undefined
Chabot College
Hayward, California01.2006
High School Diploma - undefined
Newark Memorial High School
Newark, California01.2005
Skills
- Team collaboration
- Decision-making
- Relationship building
- Problem-solving
- Collision repair retail operations
- Business development
- OEM corporate structure
- APD insurance claims process
Timeline
Assistant Manager, Wholesale Marketing
American Honda Motor Co.
08.2023 - Current
Collision Manager
VinFast Automotive
01.2021 - Current
Director, OEM Certifications & Development
Platinum Collision Centers, Inc.
01.2019 - 01.2021
Regional Network Manager - West Territory, Body Repair Program - North America
Tesla Inc
01.2017 - 01.2019
Collision Center Manager
Chilton Auto Body
01.2014 - 01.2017
Collision Estimator
Chilton Auto Body
01.2014 - 01.2016
Auto Damage Field Adjuster
GEICO
01.2013 - 01.2014
Field Service Dispatcher
Crown Equipment Corporation
01.2008 - 01.2012
Field Service Technician
Crown Equipment Corporation
01.2008 - 01.2009
Studies In Mechanical Engineering - undefined
Chabot College
High School Diploma - undefined
Newark Memorial High School
Associate Of Occupational Studies Degree - Automotive Service With A Concentration In Service Management
WyoTech
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