Keith Brown

All of the duties of a tire service advisor in addition to responsibilities below

• Become familiar with all aspects of managing a Town Fair Tire Location
• Manage the store in the store managers absence
• Manage the wholesale desk in the wholesale managers absence
• Accounting for COD customers and returns
• Cash out and daily bank drops

• Maintained updated knowledge of tire industry trends and products.
• Thoroughly inspecting all vehicles to provide proper recommendations to customer.
• Provided accurate estimates of repair costs, labor times and parts prices to customers.
• Prepared invoices for services rendered and collected payments from customers.

• Provided detailed information about company insurance products.
• Prepared quotes, set up policies, and completed all documentation to ensure compliance with state laws and regulations for both the client and company.
• Obtained underwriting approval by completing application for coverage.
• Actively review existing client accounts to identify potential needs and opportunities that exist within the household.
• Assist clients in filing claims.
• Adhered to all regulations for insurance sales, and maintain all relevant state insurance licenses

• Gave accurate quotes on needed repair work, fully educating customers on possible options and plans of action.
• Maintained awareness of vehicle market trends to assess customer demands and budgets.
• Collected and authorized payments of guests.
• Utilized both Xtime and CDK systems to schedule and write repair orders as well as manage customer information and follow up.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution

• Built relationships with customers and community to establish long-term business growth
• Worked with customers in a hassle and haggle free car sales environment to identify their transportation needs and find a vehicle within their budget to meet those needs
• Held weekly meetings with Area Car Sales Manager to identify techniques to overcome sales obstacles
• Maintained up-to-date knowledge of current trends in vehicle resale market
• Utilized Salesforce to manage calls/customer follow up, schedule/manage appointments, and track KPIs

• Created and updated physical records and digital files to maintain current, accurate and compliant documentation
• Prepared and distributed team-based communications to foster collaboration and enhance team morale
• Arranged rapid office equipment repair and maintenance with vendors
• Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
• Assisted in all aspects of customer service including solving customer issues without having to get management involved
• Responsible for running the office when management was not present
• Won Multiple awards for sales, customer service, and overall employee performance

• Complete hands on management raining program to learn all aspects of running the business
• Resolved escalated concerns using professionalism and understanding of all facets of issue
• Aligned team actions with company policies and industry standards
• Shouldered management responsibilities during absence of manager
• Responded to customer concerns swiftly to maintain satisfaction
• Won multiple awards for sales, customer service and overall employee performance

• Responsible for running the entire on the water operation of Lynnhaven Oyster Company
• Planned schedule for rotation, plantings and harvest of 6 million oysters spread out in 1000 bottom cages
• Ensured farm activities complied with government regulations
• Hired, trained, and supervised a crew of up to 6 people
• Responsible for maintenance of all equipment, including 3 boats