Summary
Overview
Work History
Education
Skills
Employment Gaps
Timeline
Generic

Keith Brown

Waterbury,CT

Summary

Motivated, flexible, well rounded candidate with a strong work ethic and a history of being a team player. Experienced and comfortable in both customer service/sales, as well as backbreaking physical labor. I don't consider any job or task to be beneath me, and am always willing to assist fellow team member/share my knowledge.

Overview

11
11
years of professional experience

Work History

Assistant Manager/Assistant Wholesale Manager

Town Fair Tire
Waterbury, CT
09.2024 - Current

All of the duties of a tire service advisor in addition to responsibilities below

  • Become familiar with all aspects of managing a Town Fair Tire Location
  • Manage the store in the store managers absence
  • Manage the wholesale desk in the wholesale managers absence
  • Accounting for COD customers and returns
  • Cash out and daily bank drops

Tire Service Advisor

Town Fair Tire
Torrington, CT
12.2023 - 09.2024
  • Maintained updated knowledge of tire industry trends and products.
  • Thoroughly inspecting all vehicles to provide proper recommendations to customer.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Prepared invoices for services rendered and collected payments from customers.

Insurance Producer/Agent Team Member

Tim Angiolini State Farm
Watertown, CT
01.2023 - 12.2023
  • Provided detailed information about company insurance products.
  • Prepared quotes, set up policies, and completed all documentation to ensure compliance with state laws and regulations for both the client and company.
  • Obtained underwriting approval by completing application for coverage.
  • Actively review existing client accounts to identify potential needs and opportunities that exist within the household.
  • Assist clients in filing claims.
  • Adhered to all regulations for insurance sales, and maintain all relevant state insurance licenses

Service Advisor

Curry Toyota
Watertown, CT
08.2021 - 12.2022
  • Gave accurate quotes on needed repair work, fully educating customers on possible options and plans of action.
  • Maintained awareness of vehicle market trends to assess customer demands and budgets.
  • Collected and authorized payments of guests.
  • Utilized both Xtime and CDK systems to schedule and write repair orders as well as manage customer information and follow up.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution

Car Sales Consultant

Enterprise Holdings
Wallingford , CT
10.2018 - 07.2019
  • Built relationships with customers and community to establish long-term business growth
  • Worked with customers in a hassle and haggle free car sales environment to identify their transportation needs and find a vehicle within their budget to meet those needs
  • Held weekly meetings with Area Car Sales Manager to identify techniques to overcome sales obstacles
  • Maintained up-to-date knowledge of current trends in vehicle resale market
  • Utilized Salesforce to manage calls/customer follow up, schedule/manage appointments, and track KPIs

Management Assistant

Enterprise Holdings
Albany/Naugatuck , NY/CT
12.2016 - 10.2018
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale
  • Arranged rapid office equipment repair and maintenance with vendors
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
  • Assisted in all aspects of customer service including solving customer issues without having to get management involved
  • Responsible for running the office when management was not present
  • Won Multiple awards for sales, customer service, and overall employee performance

Management Trainee

Enterprise Holdings
Bennington, VT
02.2016 - 12.2016
  • Complete hands on management raining program to learn all aspects of running the business
  • Resolved escalated concerns using professionalism and understanding of all facets of issue
  • Aligned team actions with company policies and industry standards
  • Shouldered management responsibilities during absence of manager
  • Responded to customer concerns swiftly to maintain satisfaction
  • Won multiple awards for sales, customer service and overall employee performance

Farm Supervisor

Lynnhaven Oyster Company
Virginia Beach, VA
01.2014 - 12.2015
  • Responsible for running the entire on the water operation of Lynnhaven Oyster Company
  • Planned schedule for rotation, plantings and harvest of 6 million oysters spread out in 1000 bottom cages
  • Ensured farm activities complied with government regulations
  • Hired, trained, and supervised a crew of up to 6 people
  • Responsible for maintenance of all equipment, including 3 boats

Education

Bachelor of Science - Small Business Administration And Management

University of Maine At Machias
Machias, ME
05.2012

High School Diploma -

Northeastern Clinton Senior High School
Champlain, NY
06.2007

Skills

  • Relationship building
  • Team collaboration
  • Customer Service
  • Flexible & Adaptable
  • Cultural awareness
  • Willingness to get dirty, handle physically demanding tasks
  • Outgoing nature
  • Proficient in Salesforce, XTime Scheduling, and CDK

Employment Gaps

  • July 2019-August 2021- In July 2019 I made what now appears to be a poorly timed decision to pursue a career change. I left my job at Enterprise with the intention of driving for Uber during the fall/winter while I did a little bit of a reset and figured out what was next. Unfortunately we all know what happened in 2020. Career change plans were put on hold while taking care of my 4(now 8) year old daughter and being her de facto pre school teacher.
  • December 2015-February 2016- I relocated from Virginia Beach to Albany NY at the end of 2015 because I had a child on the way. I relocated December 24th 2015 and started a new position February 16th 2016.

Timeline

Assistant Manager/Assistant Wholesale Manager

Town Fair Tire
09.2024 - Current

Tire Service Advisor

Town Fair Tire
12.2023 - 09.2024

Insurance Producer/Agent Team Member

Tim Angiolini State Farm
01.2023 - 12.2023

Service Advisor

Curry Toyota
08.2021 - 12.2022

Car Sales Consultant

Enterprise Holdings
10.2018 - 07.2019

Management Assistant

Enterprise Holdings
12.2016 - 10.2018

Management Trainee

Enterprise Holdings
02.2016 - 12.2016

Farm Supervisor

Lynnhaven Oyster Company
01.2014 - 12.2015

Bachelor of Science - Small Business Administration And Management

University of Maine At Machias

High School Diploma -

Northeastern Clinton Senior High School
Keith Brown