John Petroski
Kansas City,United States
Summary
Customer service professional with hands-on experience in banking and front-office operations, specializing in accurate transaction processing, cash handling, and customer support. Known for reliability, attention to detail, and the ability to work efficiently in fast-paced environments while maintaining professionalism and compliance. Brings a strong work ethic, adaptability, and a customer-first mindset to every role.
Overview
7
7
years of professional experience
Work History
Customer Service Associate II
Capitol Federal Savings Bank
Kansas City
06.2024 - Current
- Processed daily customer transactions with a high level of accuracy
- Balanced cash drawers and vault with minimal discrepancies
- Served as a closing associate with full cash-handling responsibilities
- Educated customers on bank products, policies, and procedures
- Resolved customer issues efficiently while maintaining professionalism
- Maintained compliance with internal controls and banking regulations
- Built rapport with customers to support retention and trust
Receptionist
Tutera Senior Living
Kansas City
05.2022 - 11.2024
- Routed incoming mail and messages to relevant personnel without delay
- Monitored and screened visitors to verify accessibility to interoffice personnel
- Compiled information from files and research to satisfy information requests
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Cashier
Lowes Distribution Center
Kansas City
09.2021 - 05.2022
- Conducted inventory counts by adding each item in stock and documenting in computer system
- Upsold additional products and services to customers, increasing revenue
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash
- Welcomed customers and helped determine their needs
- Responded promptly to requests for assistance, spills and customer inquiries
Cart Attendant
Home Depot
Kansas City
03.2020 - 04.2021
- Monitored pace of play, turf repairs and tee times for players
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks
- Verified quantity and description of materials received by checking merchandise against packing list
- Cleared parking lot of litter and foreign debris
- Responded to spills in store and in parking lot cordoning areas off and cleaning up spills using appropriate equipment
Grocery Clerk
Hy-Vee Grocery Store
Kansas City
06.2019 - 05.2020
- Set up new sales displays each week with fresh merchandise
- Inspected floor displays, noted missing items, and immediately replenished merchandise
- Worked with floor team and managers to meet wide range of customer needs
- Retrieved items for customers and verified prices
- Addressed customer complaints and concerns, providing mutually beneficial solutions
Education
Associate of Science - Computer Science
Metropolitan Community College
Kansas City, Missouri, MO05.2027
Associate of Arts - undefined
Metropolitan Community College
Kansas City05.2023
High School Diploma -
Park Hill High School
Kansas City05.2020
Skills
- Cash Handling
- Vault Balancing
- Customer service
- Sales
Timeline
Customer Service Associate II
Capitol Federal Savings Bank
06.2024 - Current
Receptionist
Tutera Senior Living
05.2022 - 11.2024
Cashier
Lowes Distribution Center
09.2021 - 05.2022
Cart Attendant
Home Depot
03.2020 - 04.2021
Grocery Clerk
Hy-Vee Grocery Store
06.2019 - 05.2020
Associate of Arts - undefined
Metropolitan Community College
Associate of Science - Computer Science
Metropolitan Community College
High School Diploma -
Park Hill High School