John Phaysaleum

Facilitated de-escalation of potential client conflicts to foster positive relationships.

Performed thorough inspections of sites to uphold security standards and maintain program adherence.

Help orient all participants to program rules and responsibilities of the Navigation Center

Enforced compliance with rules and regulations, ensuring fairness and equity for all participants.

Managed guest complaint responses through a trauma-informed lens, ensuring sensitivity and understanding in interactions.

Assisted customers with inquiries and educated Checkr clients on product and process best practices through email, phone, chat, and other communication channels.

Identified and escalated complex issues to designated internal and external contacts for effective problem-solving.

Collaborated with team members to identify and implement improvements for superior customer service standards.