JOHN PHILLIPS
ST PAUL,MN
Summary
Candidate with a B.A. in History and currently working on a M.A. in Public History looking to apply the skills and knowledge that I have gained in a relatable field. I have been working as a service schedule manager and have gained discipline in logistics, customer service and problem solving over the past eight years and am ready to apply my experience and learned knowledge. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Service Schedule Manager
St. Paul Harley Davidson
ST PAUL, MN
05.2013 - Current
- Direct and supervise technicians and service assistants
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
- Train or instruct employees in job duties or company policies or arrange for training to be provided
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems
- Coordinate activities with other supervisory personnel or with other work units or departments
- Make recommendations to management concerning such issues as staffing decisions or procedural changes
- Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work
- Monitor inventory levels and requisition or purchase supplies as needed
- Use computers for various applications, such as database management or word processing
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Create, maintain, and enter information into databases
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Maintain scheduling and event calendars
- Schedule and confirm appointments for clients, customers, or supervisors
- Provide services to customers, such as order placement or account information
- Conduct searches to find needed information, using such sources as the Internet
- Select materials needed to complete work assignments
- Set goals and deadlines for the department.
- Orchestrated positive customer experiences by overseeing every area of service operations.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
Draftsman
Hammond Monuments
Saint Paul, MN
05.2006 - 01.2011
- Hammond Monuments
- Implement the use of pneumatic machinery to engrave granite memorials
- Installation of various sized memorials at cemeteries
- Fulfill government contracts at Fort Snelling Cemetery in the engraving and cleaning of memorial markers
- Deliver merchandise and collect payment
- Explain products or services and prices and demonstrate use of products
- Write and record orders for merchandise or enter orders into computers
- Answer questions about product features and benefits
- Develop prospect lists
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Assist customers by providing information and resolving their complaints
- Greet customers entering establishments
- Supervise others and provide on-the-job training
- Answer telephone calls from potential customers who have been solicited through advertisements.
- Developed CAD drawings from hand sketches, verbal instructions and site visits.
- Used computer-aided design software to prepare blueprints and schematics.
Education
Master of Arts - Public History
Southern New Hampshire University
Hooksett, NHBachelor of Arts - History
Southern New Hampshire University
05.2021
Associate of Applied Science - Motorcycle Maintenance And Repair Technology
Motorcycle Mechanics Institute A Div. of Universal Technical Institute
Phoenix, AZ03.2013
Skills
- Production records
- Staff Leadership
- Scheduling
- Interpersonal Communication
- Analytical and Critical Thinking
- Problem-Solving
- Critical Thinking
- Excellent Communication
Accomplishments
Cuma Sum Laude GPA
Timeline
Service Schedule Manager
St. Paul Harley Davidson
05.2013 - Current
Draftsman
Hammond Monuments
05.2006 - 01.2011
Master of Arts - Public History
Southern New Hampshire University
Bachelor of Arts - History
Southern New Hampshire University
Associate of Applied Science - Motorcycle Maintenance And Repair Technology
Motorcycle Mechanics Institute A Div. of Universal Technical Institute