John Pisanchik
Information Technology Professional
Effingham,SC
Summary
Experienced IT professional with a keen eye for detail. Adept at providing helpdesk support, troubleshooting technical issues, and solving complex problems. Eager to utilize expertise in IT systems and exceptional customer service skills to make a valuable contribution to a dynamic organization. Proficient in Microsoft Office, ServiceNow, and remote support tools. Possesses strong communication and teamwork abilities.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
IT Help Desk
McLeod Health
04.2024 - Current
- Monitored system consoles and resolved interface malfunctions
- Diagnosed and recovered software and hardware failures, maintaining 1st-level knowledge for user support
- Documented incidents and escalated complex issues per established procedures
- Used ServiceNow and remote assistance tools to log, track, and resolve IT calls
- Contributed to knowledge base documentation and improved help desk efficiency
Owner/Technician
John’s Home PC Repair
08.2022 - Current
- Built and configured custom PCs tailored to client needs
- Diagnosed and resolved software, hardware, and minor cellphone issues
IT Help Desk
Florence-Darlington Technical College
11.2023 - 04.2024
- Delivered Level 1 technical support for hardware, software, and account issues
- Imaged/reimaged devices and performed routine IT equipment maintenance
- Supported faculty and staff remotely and onsite using troubleshooting and networking fundamentals
- Contracted
Scheduler/IT Support
Pruitt Home Health
01.2022 - 10.2023
- Provided hardware/software troubleshooting, including phone systems and workstations
- Assisted with office hardware relocation and setup
Education
Bachelor’s Degree - Leadership and Management
Coker University
Hartsville, SCAssociates Degree - Business Administration
Horry-Georgetown Technical College
Conway, SCSkills
ServiceNow
VMware
SCCM
SolarWinds
Active Directory
Citrix
Azure
Epic
Corepoint
Datatel
Colleague
Windows 10/11
Teams
Microsoft Authenticator
Dameware
Office 365
Troubleshooting
Networking Basics
Imaging
Remote Support
Certification
Google Certified Fundamentals of IT Support, 05/01/24
Timeline
IT Help Desk
McLeod Health
04.2024 - Current
IT Help Desk
Florence-Darlington Technical College
11.2023 - 04.2024
Owner/Technician
John’s Home PC Repair
08.2022 - Current
Scheduler/IT Support
Pruitt Home Health
01.2022 - 10.2023
Bachelor’s Degree - Leadership and Management
Coker University
Associates Degree - Business Administration
Horry-Georgetown Technical College