METEKIYA ADORE
Seattle,WA
Summary
Dedicated and resourceful IT Support Specialist with over 3 years of experience in providing comprehensive technical support to end-users and managing IT infrastructure. Proven ability to troubleshoot complex hardware, software, and network issues promptly and efficiently. Skilled in delivering high-quality customer service, managing IT projects, and collaborating with cross-functional teams to implement technology solutions that enhance operational efficiency. Strong knowledge of Windows and Mac operating systems, network administration, and IT security practices. Adept at managing multiple priorities in a fast-paced environment while maintaining attention to detail and a proactive approach to problem-solving.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Help Desk
Providence
08.2023 - Current
- Provided first-level support to end-users via phone, email, and in-person, resolving hardware, software, and network-related issues
- Assisted with the installation, configuration, and maintenance of computer systems, peripherals, and software applications
- Managed user accounts and access permissions in Active Directory
- Troubleshot and resolved issues related to printers, scanners, and other peripheral devices
- Documented and tracked incidents, requests, and resolutions using ticketing systems to ensure efficient workflow and response times
- Collaborated with senior IT staff to escalate complex technical issues and follow up on unresolved problems
- Conducted basic training for users on software applications and IT best practices
- Maintained an inventory of IT assets and performed routine hardware and software upgrades
- Participated in the deployment and rollout of new hardware and software across the organization.
IT Support Specialist
Hahu Tech
09.2021 - 08.2023
- Provided technical support for hardware and software issues to end-users, resolving over 90% of incidents on the first contact
- Managed and maintained IT systems, including installing, configuring, and upgrading software and hardware
- Diagnosed and troubleshot network connectivity issues, ensuring reliable and secure internet and intranet connections
- Created and managed user accounts, permissions, and access rights, maintaining data security and compliance
- Monitored system performance and conducted regular maintenance to prevent downtime and optimize performance
- Collaborated with the IT team to develop and implement effective IT strategies and solutions
- Provided training and guidance to end-users on software applications and best practices for IT security
- Documented technical procedures and solutions to improve the knowledge base and support future issue resolution.
Education
Computer Sciences
Infolic College
Seattle08.2023
Skills
- Operating Systems: Proficient in Windows (7, 8, 10, 11), macOS, and Linux
- Network Troubleshooting: Skilled in diagnosing and resolving LAN/WAN issues, connectivity problems, and wireless network configurations
- Hardware Support: Experienced in installing, configuring, and maintaining desktops, laptops, printers, scanners, and other peripherals
- Software Support: Knowledgeable in supporting and troubleshooting common office applications, including Microsoft Office Suite, email clients, and remote desktop tools
- Active Directory: Proficient in managing user accounts, permissions, and group policies
- Help Desk Software: Familiar with using ticketing systems such as ServiceNow, Zendesk, or Jira for tracking and resolving incidents and requests
- IT Security: Understanding of basic cybersecurity principles, including antivirus software management, firewalls, and data protection
- Remote Support: Experience providing remote support via phone, email, and remote desktop tools such as TeamViewer or AnyDesk
- Virtualization: Basic knowledge of virtualization technologies like VMware or Hyper-V
- Communication skills
- Problem solving
Certification
Google it support
Azure
Power bi Microsoft
SQL for databases
Timeline
IT Help Desk
Providence
08.2023 - Current
IT Support Specialist
Hahu Tech
09.2021 - 08.2023
Computer Sciences
Infolic College
Google it support
Azure
Power bi Microsoft
SQL for databases
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