Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Pollock

Camby,IN

Summary

Quality-focused Field Service Engineer offering Eight years of field service experience. Detail-oriented and proactive with diligent and focused approach to managing projects, reviewing work and coordinating call responses. Maintains strong internal, supplier and customer relationships for maximum effectiveness.

Overview

12
12
years of professional experience

Work History

Field Service Engineer

ESCSpectrum
Indianapolis, IN
01.2015 - Current
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Scheduled service calls according to customer location and urgency of need.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
  • Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
  • Tested equipment performance and demonstrated operation and servicing of equipment to customer.
  • Trained personnel to align objectives, strengthen competencies and standardize operations.
  • Monitored work performance and quality to maintain standards.
  • Maintained tools and equipment, parts inventory and library of machine manuals.
  • Recommended design changes, upgrades and replacements to improve systems performance.
  • Repaired and calibrated systems and equipment post-installation.
  • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
  • Checked safety practices and integrity of PPE.
  • Installed and repaired Analytic equipment on clients' premises.

Project Manager

American Tower
Indianapolis, IN
03.2010 - 01.2015
  • Identified plans and resources required to meet project goals and objectives.
  • Managed projects from procurement to commission.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Modified and directed project plans to meet organizational needs.
  • Oversaw high profile projects for by planning, designing, and scheduling phases.
  • Fostered relationships with vendors to promote positive working relationships.
  • Provided management for internal personnel, contractors and vendors.
  • Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
  • Headed project teams specializing in design and launch activities.

Education

High School Diploma -

Decatur Central High School
Indianapolis, IN
05.1997

Skills

  • Scheduled Maintenance
  • Design Techniques
  • Network Installation
  • Computer Hardware Repair
  • Service Records
  • Equipment Reassembly
  • Components Assembly
  • Customer Service Management
  • Training Junior Team Members
  • Telephone Support
  • Data Synchronization
  • Environmental Compliance
  • Special Assignments
  • System Modification
  • Regulatory Standards
  • Equipment Knowledge
  • Corporate Procedures
  • Operating Practices
  • Onsite Support
  • Routine Inspections
  • Current Good Manufacturing Practices (CGMP)
  • Project Deadlines
  • Social Perceptiveness
  • User Experience
  • Technical Support and Assistance
  • Safe Equipment Handling
  • Team Meetings

Timeline

Field Service Engineer

ESCSpectrum
01.2015 - Current

Project Manager

American Tower
03.2010 - 01.2015

High School Diploma -

Decatur Central High School

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John Pollock