JOHN POLLOCK
Customer service
HUNTINGTON BEACH,CA
Summary
Seasoned Product Developer with 28 years of experience. Successful at maintaining long-term relationships with suppliers and clients. Adept at listening to consumer needs and following modern trends for top-of-the-line, innovative development. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Inventory Control Supervisor
Wild 1, Inc
Huntington Beach, CA
07.1996 - Current
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Reduced stock discrepancies with thorough audits of physical inventory and warehouse organization.
Vendor Relations Manager
Wild 1, Inc
Huntington Beach, CA
07.1996 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Support Specialist
Wild 1, Inc
07.1996 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Product Developer
Wild 1, Inc
07.1996 - Current
- Identified potential risks in project timelines or budgets early on, implementing proactive solutions to avoid delays or cost overruns.
- Provided technical expertise during product design, contributing to improved functionality and user experience.
- Coordinated with suppliers and manufacturers to secure favorable pricing agreements for raw materials, reducing overall production costs.
- Reviewed products and updates to meet company quality standards, schedule production and work-in-progress tracking and reports.
- Evaluated prototypes for performance, aesthetics, and durability, refining designs as necessary prior to mass production.
- Conducted comprehensive competitor analysis to identify gaps in the market and capitalize on new opportunities.
Education
High School Diploma -
Edison High School
Huntington Beach, CA06.1978
Skills
- Data-driven decision-making
- Technical problem solving
- Design thinking
- Vendor Sourcing
- Troubleshooting
- Product Design
- Technical Support
- Quality Assurance
- Customer Relationship Management
- Sales Support
- Technical Troubleshooting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Inventory Control Supervisor
Wild 1, Inc
07.1996 - Current
Vendor Relations Manager
Wild 1, Inc
07.1996 - Current
Customer Support Specialist
Wild 1, Inc
07.1996 - Current
Product Developer
Wild 1, Inc
07.1996 - Current
High School Diploma -
Edison High School