John Potter
Gainesville,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
30
30
years of professional experience
Work History
District Field Supervisor
Florida Farm Bureau Insurance Company
Gainesville, FL
03.2016 - 06.2022
- Kept teams on task to complete milestones on time.
- Planned and scheduled field activities according to set timelines and order of operations.
- Evaluated performance and progress, and made proactive adjustments.
- Investigated issues and developed effective solutions.
- Delivered new-hire orientation, training and ongoing educational programs to foster team development.
District Claims Manager
Florida Farm Bureau Insurance Company
Gainesville, FL
02.2001 - 03.2016
- Determined proper course of action for claims processing.
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Facilitated with litigation management.
Claims Representative
Florida Farm Bureau Insurance Company
Gainesville, FL
03.1992 - 02.2001
- Interviewed policyholders to verify information and obtain additional details.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Responsible for saving company noteworthy sums through subrogation and litigation activities.
Education
Bachelor of Science - Education
State University of New York
Albany, NYAssociate in Claims - Insurance
Insurance Institute of America
OnlineSkills
- Schedule Coordination
- Technical Expertise
- Creative Solutions
- Team Meetings
- Strong Communication
Timeline
District Field Supervisor
Florida Farm Bureau Insurance Company
03.2016 - 06.2022
District Claims Manager
Florida Farm Bureau Insurance Company
02.2001 - 03.2016
Claims Representative
Florida Farm Bureau Insurance Company
03.1992 - 02.2001
Bachelor of Science - Education
State University of New York
Associate in Claims - Insurance
Insurance Institute of America