JOHN POTTER II
BEDFORD,IN
Summary
Skilled technician with solid experience in equipment setup and maintenance. Strong focus on team collaboration and achieving results. Known for reliability and adaptability to changing needs. Expertise in troubleshooting, installing machinery, and adhering to safety protocols. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Completes service orders quickly and maintains accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Field Service Technician
Roto-Rooter
Bloomington, IN, US
11 2020 - 10 2024
- Install, maintain, and repair plumbing and septic systems in residential and commercial properties, adhering to code requirements and safety standards.
- Diagnose and resolve complex plumbing issues, consistently exceeding customer satisfaction ratings.
- Estimate and present repair solutions to customers, resulting in an average of $350,000 in annual sales revenue from service calls alone.
- Secured multiple large-scale repiping and septic system projects exceeding $100,000 each.
- Maintained and updated customer records in company CRM system, ensuring accurate data for future service calls.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Discussed and recommended service options with customers and explained costs involved.
- Followed safety procedures to avoid injuries in field.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
Setup Technician
NTN Driveshaft
Columbus, IN, US
07.2015 - 10.2020
- Reduced machine downtime by 15% through proactive maintenance scheduling.
- Collaborated with engineering to develop 10+ new production lines and custom parts, resulting in increased production capacity and $500,000 in annual savings.
- Trained new setup technicians on standard operating procedures, improving overall efficiency and reducing onboarding time by 20%.
- Led troubleshooting efforts on complex machine malfunctions, minimizing production delays and saving an estimated $10,000 in potential losses.
Residential Support Staff
Stone Belt Inc.
Bloomington, IN, US
06.2009 - 07.2015
- Provided direct care and support for individuals with intellectual and developmental disabilities in a group home setting.
- Administered medications, maintained accurate medical records, and scheduled appointments, ensuring HIPAA compliance and client well-being.
- Managed household operations, including budgeting, scheduling, and maintaining a safe and supportive living environment.
- Led team of direct support professionals, delegating tasks and ensuring quality care for all residents.
Education
GED - General
Atterbury Job corps center
03.2005
Skills
- Sales
- Teamwork
- Communication
- Adaptability
- Initiative
- Customer service
- Leadership
- Machinery operation
- Schematics and blueprints
- Work order review
- Material loading and unloading
- E-35, E-26 operation
- Production deadline management
- Machine Calibration
- Assembly protocols
- OSHA guidelines
- Forklift Operation
- Worksite safety
- MS Office
- Written Communication
- Interpersonal Communication
- Self-Motivated
- Dependable and Responsible
- Analytical and Critical Thinking
- Planning and Coordination
- Multitasking Abilities
- First Aid/CPR
- Flexible and Adaptable
Certification
- Water Heater Certification, AO Smith
- Septic System Installer Certification, Monroe County.
Personal Information
- Title: Field Service Technician
- Availability: Open to relocation for the right opportunity
Custom
Career Certificates Program, Google, Proficient in Microsoft Office Suite (Word, Excel, Outlook), Eager to learn new technologies and software platforms, Open to relocation for the right opportunity
Timeline
Setup Technician
NTN Driveshaft
07.2015 - 10.2020
Residential Support Staff
Stone Belt Inc.
06.2009 - 07.2015
Field Service Technician
Roto-Rooter
11 2020 - 10 2024
GED - General
Atterbury Job corps center