Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOHN POWERS

Austin

Summary

Passionate for helping others and after gaining experience in social services, I am now aiming to advance my career by applying for a Masters in Counseling.

Overview

5
5
years of professional experience

Work History

Child Advocacy Specialist

CASA of Travis County
08.2023 - Current
  • Advocate for the best interests of children in the foster care system by building trusting relationships and providing ongoing support, ensuring their voices are heard in court proceedings.
  • Conduct thorough assessments of children's needs, working collaboratively with social workers, attorneys, and other professionals to develop and implement tailored care plans.
  • Monitor and report on the progress and wellbeing of children, ensuring they receive appropriate services and care while maintaining accurate case documentation.
  • Serve as a liaison between children, families, and community resources, empowering families to navigate the system and access necessary services for long-term stability.
  • Supervise and provide guidance to CASA Volunteers, ensuring they are equipped with the resources, training, and support needed to effectively advocate for children in foster care and fulfill their court-appointed responsibilities.

Tech Sourcer

Google Project, Randstad Sourceright
02.2022 - 05.2023
  • Adhere to intensive daily, weekly and quarterly metrics and KPI's by searching for Software Engineers via Google's ATS (gHire) and LinkedIn recruiter platforms
  • Responsible for creating a positive candidate experience throughout Google's extensive hiring process
  • Met DEI requirements each quarter by filling Active and Passive Pipelines with targeted minority groups (Women, Black +, Latin + and Native +)
  • Manages a growing Passive pipeline of 480 + candidates each week; with a total of 4 Offer Acceptances - displaying proficiency in searching for high quality candidates
  • Took on the challenge of mentoring 5 newly hired colleagues in order to create an easy ramp up period and explain the rules and responsibilities of being a Sourcer on the Google project

Tech Screener

Google Project, Randstad Sourceright
05.2021 - 02.2022
  • Expected to review 100 resumes a day, identifying ideal candidates for Program Management requisitions based on Job Descriptions, Minimum Qualifications, Traditional, and Hybrid requirements
  • Adapted to a constantly evolving workplace, being flexible with high increase in candidate volume
  • Uphold a Quality Assurance score of 98% - displaying excellence and consistency within my role
  • High level of understanding of job duties and Google's hiring process allows me to train and shadow New Hires - demonstrating ability to evaluate peer's screening ability

Customer Service Representative

TaskRabbit
09.2020 - 05.2021
  • Extensively learned TaskRabbit's polices, processes, and values in order to resolve platform user's issues via live and non-live platforms - including international users from South America, Europe and Canada
  • Responsible for remotely working in a high stress and fast paced, call center environment while maintaining high attention to detail, professionalism, efficiency and an enjoyable client experience
  • Improved communication skills in order to empathize, de-escalate and resolve client issues in a timely and sincere manner

Admin Tech

Res Care Child Care Services via Adecco Workforce Solutions
04.2020 - 08.2020
  • Reinforced persuasive speech and adaptability skills by providing exceptional customer service while assisting low-income parents in completing the Child Care Services Application via phone calls and/or e-mails
  • Worked on and completed cases quickly to adhere to deadlines while maintaining contact with each parent and all parties involved
  • Inputted data precisely and accurately into TWIST, Laserfiche, and Excel software while maintaining attention to detail

Education

Bachelor of Arts - Psychology

University of North Texas
Denton, TX
05-2020

Skills

  • Coaching and mentoring
  • Documentation management
  • Comfortable in fast pace/high stress situations
  • Fast learner / applies newly learned skills quickly
  • Proficient with MS Office and Google software
  • Efficient in following processes while managing time

Timeline

Child Advocacy Specialist

CASA of Travis County
08.2023 - Current

Tech Sourcer

Google Project, Randstad Sourceright
02.2022 - 05.2023

Tech Screener

Google Project, Randstad Sourceright
05.2021 - 02.2022

Customer Service Representative

TaskRabbit
09.2020 - 05.2021

Admin Tech

Res Care Child Care Services via Adecco Workforce Solutions
04.2020 - 08.2020

Bachelor of Arts - Psychology

University of North Texas

Similar Profiles

CREATE PROFILE
JOHN POWERS