John Preston Kerley

• Executed hyper-realistic threat emulations by role-playing personas in multi-phase surveillance scenarios.
• Integrated advanced foot-mobile, vehicular, and hybrid tracking methodologies for realistic operational variables.
• Replicated real-world counter-surveillance behaviors to enhance authenticity of threat emulation protocols.
• Conducted structured observations of trainees to assess activities and document performance metrics.
• Delivered actionable feedback to improve operational effectiveness and adherence to DoD training standards.
• Exhibited flexibility when faced with unexpected challenges or changes within scenarios, demonstrating adaptability under pressure.

Ensured operational readiness by providing Tier 2 technical support for critical Army systems.

• Delivered support for SaaS platforms, SDKs, APIs, and COMSEC hardware/software to military personnel.
• Resolved complex technical issues impacting military communications and weapon systems effectively.
• Orchestrated operational support for military exercises, calibrating encrypted communication systems and telemetry packages.
• Maintained compliance with DoD training standards during high-level military operations and logistics.
• Specialized in Remedy Smart IT and HPESM for effective incident ticket management and escalation.
• Improved resolution times by 25% while adhering to service level agreements for critical issues.
• Monitored and documented technical support performance metrics to enhance future service delivery.
• Managed 20-50 incoming calls, trouble tickets emails and troubleshooting requests per day from customers.

• Provided technical support to analyze airport system performance through field testing of surveillance technology and TSA security platforms.
• Collaborated with security teams to optimize testing protocols and ensure compliance with regulations.
• Documented comprehensive test results, providing actionable feedback for system reliability improvements.
• Contributed to increasing efficiency of new security systems for travelers at international airports, through detailed data collection and analysis..
• Maintained a sponsored Department of Homeland Security SECRET Clearance to access sensitive security briefings, technologies and information.
• Developed and maintained detailed reports to track testing outcomes and identify trends in security system performance.
• Participated in cross-functional meetings to align testing strategies with TSA security officers and collaborated with engineering teams to troubleshoot system malfunctions, anomalies and implement solutions, in real time.

• Worked with all branches of the military, testing military radios and tactical equipment as a Data Collector, security, access control, tech support, and logistics for military testing and exercises for DoD Electronic Proving Ground (EPG).
• Tested tactical military communications equipment to analyze efficiency in preparation for configuration on the battlefield and real world applications.
• Ensured compliance with protocols of DoD and provided actionable feedback to improve communication reliability and performance.

• Provided client-focused insurance services, leveraging expertise in property & casualty and life & health policies.
• Built strong relationships with clients, ensuring satisfaction and repeat business through personalized service.
• Worked as a liaison to bring CREST brokerage services and expand the Crest brand into south east Arizona, working with Sierra Vista Chamber of Commerce and the local rotary club.

• Supported CISAC/35M Military Intelligence students in Field Training Exercises, teaching psychology and intelligence-gathering protocols for HUMINT training.
• Collaborated with soldiers, cadre, and linguists to prepare military intelligence students for deployment and provide realistic training scenarios for source intel collection.

• Coordinated logistics for large-scale events, managing budgets and vendor relations to ensure seamless execution. Built strong client relationships, driving repeat business and referrals through exceptional service.
• Managed operations for multimedia projects, enhancing client retention and satisfaction through streamlined processes and proactive problem-solving.
• Opened, worked, and managed at multiple restaurants, bars hotels, nightclubs, and event spaces. Have 20+ years of experience in all facets of hospitality and provided support in various roles as director of operations, management, key employee, corporate trainer, sever/bartender, promoter, DJ, and accountant.
• Negotiated contracts and managed vendor relationships, maximizing revenue growth by 20% annually for NYC event space. Coordinated logistics for large-scale events, managing budgets, timelines, and vendor relations.
• Client list includes but is not limited to: American Express, Atlantic Records, Bacardi, Puma, MTV, BET, HBO, Disney, The History Channel, We are Family Foundation, and OBO Global.
  

• Analyzed market data to identify trends and recommend actionable strategies for improving user engagement features on social media platforms. Delivered insights that enhanced platform functionality, driving a 15% increase in user retention metrics.