John Ptasnik
Arlington Heights,IL
Summary
Customer-focused professional with a strong track record in delivering exceptional communication and customer service. Demonstrated ability to enhance client satisfaction through effective interpersonal skills. Committed to leveraging experience to contribute positively in a new industry.
Overview
9
9
years of professional experience
Work History
SEO Supervisor
L2TMedia
07.2022 - 09.2024
- Oversaw several direct reports from SEO and Senior SEO Specialists
- Managed a client load of 15-20 accounts
- Improved Organic Search Performance by an average of 8% YoY with the utilization of tools such as BrightEdge, GA4, Yext, Google Search Console, etc.
- Provided custom reports to Clients/Sales Representatives with results and recommendations leading to increased spend from clients
- Assisted Management in larger scale projects such as yearly budgeting and preparing product updates for all SEO clients
- Officiated team meetings and presented department successes during company-wide Quarterly Business Reviews
Customer Success Team Supervisor - Senior Account Strategist - Account Strategist
L2TMedia
04.2017 - 06.2022
- Oversaw several direct reports from Account and Senior Account Strategists
- Managed a book of business up to 60 clients
- Consistently was a top performer in Upsells and Retention (90%)
- Assisted Management in larger scale projects like yearly budgeting and preparing product updates for all clients
- Officiated team meetings and presented department successes during company-wide Quarterly Business Reviews
Account Coordinator
Club Colors
01.2016 - 04.2017
- Developed proposals on a competitive basis to win accounts
- Issued purchase orders and invoices, then verified payments were made
- Provided customer service from the beginning of projects through completion and beyond
Education
Bachelor of Science - Sociology
Illinois State University
Normal, IL09.2015
Skills
- Marketing strategy
- Project management
- Budget management
- Effective communication
Awards
- 2nd TOP in sales and top in retention in 2022
- Consistently was top 3 in retention from 2020-2022
- Highest SEO revenue increase in 3 years after moving to SEO supervisor
Timeline
SEO Supervisor
L2TMedia
07.2022 - 09.2024
Customer Success Team Supervisor - Senior Account Strategist - Account Strategist
L2TMedia
04.2017 - 06.2022
Account Coordinator
Club Colors
01.2016 - 04.2017
Bachelor of Science - Sociology
Illinois State University
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