Summary
Overview
Work History
Education
Skills
Certification
Smith Systems Training
Timeline
Generic

John Pullano

Plainfield,IN

Summary

A seasoned Operations Supervisor with a proven track record at Republic Services, I excel in enhancing operational efficiency and employee productivity. Skilled in operational oversight and team leadership, I've significantly improved customer satisfaction and reduced employee turnover. My expertise in Microsoft Office and commitment to safety management underscore my ability to lead and develop high-performing teams.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Operations Supervisor

Republic Services
09.2023 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.
  • Developed and implemented training program for new hires, accelerating their time to full productivity.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Route Manager

Waste Management Company
06.2002 - 09.2023
  • Enhanced customer satisfaction by resolving service issues promptly and professionally.
  • Conducted driver ride-alongs and observations to evaluate and improve driver performance.
  • Monitored daily operations and routes to resolve issues and drive operational effectiveness.
  • Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
  • Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
  • Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
  • Oversaw driver and laborer time and attendance to minimize overtime and ascertain drivers did not exceed limits established by regulatory agencies.
  • Visited customers and customer sites to evaluate and resolve safety issues and seek service alternatives.
  • Organized training sessions to enhance employee skills in customer service, time management, and efficient driving techniques.
  • Managed a team of drivers, providing training and support to ensure high performance standards were met.
  • Conducted regular performance evaluations of drivers to provide constructive feedback and identify areas for improvement.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Education

No Degree - Business Administration And Management

Monroe Community College
Rochester, NY

Skills

  • Operational Oversight
  • Performance Evaluation
  • Task delegation
  • Team Leadership
  • Safety Management
  • Employee development
  • Management
  • Root Cause Identification
  • Employee engagement
  • Effective Team Leadership
  • Employee supervision
  • Microsoft Office Proficiency

Certification

  • OSHA Certified
  • Commercial Driver's License (CDL) - IN.
  • Smith systems

Smith Systems Training

Smith Systems is designed to help while on the roads

it teaches defensive driving and awareness when driving a commercial vehicle. 

Timeline

Operations Supervisor

Republic Services
09.2023 - Current

Route Manager

Waste Management Company
06.2002 - 09.2023

No Degree - Business Administration And Management

Monroe Community College

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John Pullano