John Pungello
Blauvelt
Summary
Dedicated professional with a proven track record at ShopRite, enhancing customer satisfaction and streamlining operations. Excelled in problem-solving and efficient multitasking, significantly reducing wait times. Skilled in computer operations and known for exceptional teamwork, reliability, and a strong work ethic. Achieved notable improvements in transaction accuracy and customer service ratings.
Overview
3
3
years of professional experience
Work History
Self Checkout Cashier
ShopRite
12.2022 - Current
- Collaborated with team members to ensure smooth operations during peak hours, minimizing delays for customers.
- Increased transaction accuracy by diligently monitoring customer transactions and assisting with barcode scanning when necessary.
- Streamlined checkout process through effectively guiding first-time users on how to use the self-checkout system.
- Resolved technical issues at self-checkout stations, reducing downtime and improving overall efficiency.
- Exceeded company standards for customer service ratings through consistent professionalism and friendly demeanor while assisting shoppers at selfcheckouts.
- Troubleshot minor technical issues at the self-checkout stations, such as paper jams or scanner errors, keeping downtime to a minimum.
- Enhanced customer satisfaction by efficiently managing self-checkout stations and promptly addressing issues.
- Reduced wait times for customers by maintaining an organized and clean self-checkout area.
- Maximized store security by closely observing customer activity to prevent theft or mishandling of merchandise.
- Contributed to store cleanliness by routinely sanitizing the self-checkout stations, promoting a healthy environment for customers and staff alike.
- Supported loss prevention efforts by identifying potential shoplifting incidents at self-checkouts and alerting management as needed.
- Trained new employees on proper operation of the self-checkout system, fostering a knowledgeable and efficient team.
- Assisted customers with self-checkout machine operations.
- Diagnosed issues with self-checkout machines and manually processed transactions.
Assistant Plumber
All Seasons Plumbing
09.2022 - 11.2022
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
- Cut and drilled holes in walls to permit passage of pipes.
- Measured, threaded, and cut materials to correct angles.
Cashier
Stop & Shop
03.2022 - 08.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Contributed to significant decrease in queue times by streamlining checkout process.
Education
Associate of Applied Science - Cyber Security
Rockland Community College
Suffern, NY05-2026
High School Diploma -
Tappan Zee Highschool
Tappan, NY06-2022
Skills
- Strong work ethic
- Patience and empathy
- Efficient multitasking
- Quick decision making
- Reliability and punctuality
- Teamwork
- Attention to detail
- Flexible and adaptable
Timeline
Self Checkout Cashier
ShopRite
12.2022 - Current
Assistant Plumber
All Seasons Plumbing
09.2022 - 11.2022
Cashier
Stop & Shop
03.2022 - 08.2022
Associate of Applied Science - Cyber Security
Rockland Community College
High School Diploma -
Tappan Zee Highschool
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