Jessica Wade
Kingwood
Summary
Dependable professional with over 10 years in customer service roles. Skilled in resolving inquiries, training staff, and maintaining operational compliance. Committed to fostering a positive shopping experience through adaptability and effective communication.
Retail professional with extensive experience in managing self-checkout systems and providing excellent customer service. Expertise in resolving technical issues and guiding customers through self-checkout process. Known for team collaboration and adaptability to changing needs, ensuring efficient operations and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Self Checkout Cashier
Kroger's Supermarket
Kingwood
10.2013 - Current
- Operated self-checkout systems efficiently to enhance customer experience.
- Assisted customers with technical issues to ensure smooth transactions.
- Trained new team members on checkout procedures and system usage.
- Monitored checkout area for accuracy and compliance with store policies.
- Resolved customer inquiries and concerns promptly to maintain satisfaction.
- Promoted a positive shopping experience by greeting customers and offering assistance at the self-checkout stations.
- Maintained cleanliness and organization of checkout area to promote safety.
Box Office Employee
Showbiz Cinemas
Kingwood, TX
02.2012 - 09.2014
- Processed ticket sales efficiently using point-of-sale systems.
- Assisted customers with inquiries and provided exceptional service.
- Managed cash handling and reconciled daily transactions accurately.
- Trained new employees on operational procedures and customer engagement.
- Managed cash transactions accurately, maintaining balanced registers throughout shifts and adhering to financial procedures.
- Played a key role in maintaining positive relationships with venue partners, ensuring clear communication regarding event schedules and logistics.
Box Office Associate
AMC Theatres
Humble, TX
08.2007 - 01.2012
- Processed ticket sales efficiently using point-of-sale (POS) systems.
- Assisted customers with inquiries and resolved issues promptly.
- Coordinated group bookings and special event ticketing operations.
- Managed cash handling procedures, ensuring accuracy in transactions.
- Trained new associates on customer service standards and operational protocols.
- Handled high-pressure situations calmly during sold-out events or technical difficulties at the box office, maintaining professionalism while resolving problems quickly.
Education
High School Diploma -
La Quinta High School
La Quinta, CAAssociate of Arts - General Studies
Lone Star College-North Harris
Humble, TX05-2010
Skills
- Strong work ethic
- Patience and empathy
- Efficient multitasking
- Quick decision making
- Reliability and punctuality
- Professionalism and courtesy
- Teamwork
- Customer service
- Problem-solving
- Honest and dependable
- Adaptable and flexible
- Reliability
Timeline
Self Checkout Cashier
Kroger's Supermarket
10.2013 - Current
Box Office Employee
Showbiz Cinemas
02.2012 - 09.2014
Box Office Associate
AMC Theatres
08.2007 - 01.2012
High School Diploma -
La Quinta High School
Associate of Arts - General Studies
Lone Star College-North Harris