John Rainey
Parrish,FL
Summary
Dedicated, versatile, and hardworking senior team member bringing fifteen years of experience meeting client and company needs through various roles. Skilled in communication, exceeding productivity targets and implementing company compliance procedures. Eager to utilize unique skills from both the PEO and ASO sides of TriNet to contribute to team and company success as well as further develop professional skills.
Overview
15
15
years of professional experience
Work History
Senior Customer Support Services Specialist
TriNet USA, Inc.
1 Park Place Suite 600 Dublin, CA 94568
03.2021 - Current
- Developed and implemented support processes to enhance service delivery efficiency.
- Streamlined communication between departments to resolve client issues promptly.
- Analyzed customer feedback to identify areas for service improvement and implement solutions.
- Provided exceptional customer support, resolving inquiries and issues in a timely manner.
- Collaborated with cross-functional teams to streamline service delivery processes.
- Selected by management numerous times to pilot programs relating to knowledge management, ASO, and various other areas.
Service Coordination Manager
Family First HomeCare LLC
Bradenton, FL
02.2020 - 02.2021
- Promoted to manager within three months of hire date
- Achieved all time company high of 98% on initial internal audit
- Directed staff of over 150 employees
- Assisted to increase company revenue ($74,144.00/week at start date, $95,939.00/week at end date)
- Reviewed and approved payroll submissions for 150+ employees at a time (Over 300 total)
- Streamlined HR efficiencies, coordinated new hire orientations, and provided onboarding and training for over 100 new employees
Intake Operations Coordinator
WellCare Health Plans Inc.
Tampa, FL
11.2018 - 01.2020
- Communicated with providers to resolve authorization problems and improve operations
- Accurately input all patient and insurance information into company’s computer system using Care Central and EMMA
- Observed strict procedures to protect sensitive patient information, including medical records and payment data
- Maintained strong knowledge of basic medical terminology to better understand services and procedures
Review Assistant
Keystone Peer Review Organization
Tampa, FL
09.2017 - 11.2018
- Worked with Medicare members to understand appeals and provide exceptional service
- Contacted insurance carriers to discuss policies and individual patient benefits
- Kept case data and contact information up to date to expedite processing
- Evaluated Medicare appeal data to assess compliance with legal standards of care and accuracy
- Piloted new programs and provided feedback
Evening Supervisor
Island Bazaar
Holmes Beach, FL
03.2011 - 08.2017
- Oversaw employee performance, corrected problems and increased efficiency to enhance productivity
- Offered hands-on assistance to customers, assessing needs and consumer preferences
- Established and maintained vendor relations with top global companies including Maui Jim, Reef, Costa del Mar, and Ray Ban
Education
Bachelor of Arts - Psychology
University of South Florida
Sarasota, FL05.2017
Skills
- Proficient in Microsoft Office Suite, PeopleSoft and Salesforce
- Knowledgable of contact center technologies
- Excellent interpersonal and communication skills
- Ability to communicate well with/ lead employees and clients at all levels
- Exceptional at adapting to a fast-paced, continually changing business and work environment while managing multiple priorities
- Proficient in compliance and payroll management
Certification
Lean Six Sigma Yellow Belt
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Customer Support Services Specialist
TriNet USA, Inc.
03.2021 - Current
Service Coordination Manager
Family First HomeCare LLC
02.2020 - 02.2021
Intake Operations Coordinator
WellCare Health Plans Inc.
11.2018 - 01.2020
Review Assistant
Keystone Peer Review Organization
09.2017 - 11.2018
Evening Supervisor
Island Bazaar
03.2011 - 08.2017
Bachelor of Arts - Psychology
University of South Florida