Kiarra Tuggle
Snellville,USA
Summary
Professional with focus on onboarding processes, known for driving efficiencies and enhancing customer integration. Adept at fostering team collaboration and adapting to changing needs to achieve results. Skilled in communication, training, and systems management, ensuring seamless transitions and strong team support. Respected for reliability and results-driven approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Onboarding Specialist
Cencora
Conshohocken, PA
10.2022 - Current
- Performs gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Interacts with internal customers to understand business needs and translate into requirements and project scope.
- Collaborates closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Streamlines project management with effective communication and collaboration across cross-functional teams around the United States.
- Enhances customer loyalty with targeted analytics strategies, pinpointing areas for improvement in service delivery.
- Supports Pharmaceutical teams on the West, and East coast of the US in development of new customer relationship management system, improving client satisfaction and engagement.
- Analyzed business processes to identify inefficiencies and recommend improvements.
- Developed and implemented onboarding processes to enhance customer satisfaction.
- Streamlined documentation processes, improving efficiency .
- Coordinated cross-departmental collaborations to ensure a cohesive onboarding experience across the organization.
Talent Acquisition Specialist
KeyBank Banking (Technology Services)
Cleveland, OH
02.2022 - 12.2025
- Collaborates with hiring managers to determine job requirements and understand departmental needs.
- Provides regular updates on talent acquisition performance metrics to senior leadership, supporting data-driven decision-making and continuous improvement efforts.
- Manages full cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
- Sources and screens candidates for about 50 various IT roles daily, and works with hiring managers to coordinate interviews, offers, and onboarding.
- Streamlines recruitment process, significantly reducing time-to-hire through implementation of advanced applicant tracking system.
- Established strong relationships with key stakeholders, ensuring clear communication and alignment on talent acquisition goals and objectives.
- Utilized Workday HR HCM system to handle a large case load of a variety of HR discrepancies.
- Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
Onboarding Compliance Specialist
Emory Healthcare
Atlanta, GA
09.2021 - 02.2022
- Implemented robust record-keeping systems that ensured accurate documentation was always maintained according to regulatory requirements.
- Promoted a culture of ethical behavior within the organization by underscoring the importance of adhering not only to regulations but also to established company values.
- Prepared documentation and records for upcoming audits and inspections.
- Assisted clients in understanding complex background check results, addressing concerns, and answering questions as needed.
- Conducted address verifications using various tools, ensuring accuracy in background screening reports.
- Utilized advanced search techniques and databases to locate hard-to-find information on individuals during the background check process.
- Maintained strict confidentiality of sensitive personal information, ensuring compliance with legal guidelines and company policies.
- Conducted comprehensive criminal record searches to provide clients with accurate risk assessments of potential employees or tenants.
- Put together employee files and collected required digital or physical information to meet requirements.
- Worked closely with new hires, answering questions, and addressing various concerns during onboarding process.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures, and processes.
- Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
- Completed required criminal, credit, or drug tests for new hires.
HR Generalist
Lowes Home Improvement
Loganville, GA
10.2020 - 09.2021
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Prepared detailed reports on key HR metrics for senior leadership’s review, facilitating informed decision-making related to human resources operations strategy adjustments.
- Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
- Managed benefits administration, ensuring accurate enrollment and timely processing of claims.
- Coached managers on effective performance management techniques, fostering a culture of continuous improvement among staff members.
- Administered payroll accurately, ensuring timely payment processing while minimizing errors in calculations or deductions.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Conducted thorough job analyses to create accurate job descriptions for various roles within organization.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
HR Payroll Specialist
Panera Bread Distribution
Norcross, GA
01.2018 - 03.2020
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Utilized Workday HR HCM system to handle a large case load of a variety of HR discrepancies.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave, and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
- Developed and implemented onboarding and orientation programs for new employees.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
Education
Bachelor of Science - Information Technology
American Intercontinental University
Atlanta, GA12-2026
Associates of Science - Business Administration
American Interconntiental University
Atlanta, GA12-2025
Skills
- CRM Platform Proficient ( Salesforce)
- Cross-functional coordination
- Relationship building
- Organizational development
- Microsoft office suite (Word, Excel, Outlook, PowerPoint, OneNote)
- ERP Systems proficient (SAP/ARIBA)
- HRIS software (Kronos, PeopleSoft, ICIMS, Workday - Human Capital Management software (Workday HCM))
Certification
- Certified Leave Management Specialist, Disability Management Employer Coalition - December 2025
Timeline
Customer Onboarding Specialist
Cencora
10.2022 - Current
Talent Acquisition Specialist
KeyBank Banking (Technology Services)
02.2022 - 12.2025
Onboarding Compliance Specialist
Emory Healthcare
09.2021 - 02.2022
HR Generalist
Lowes Home Improvement
10.2020 - 09.2021
HR Payroll Specialist
Panera Bread Distribution
01.2018 - 03.2020
Bachelor of Science - Information Technology
American Intercontinental University
Associates of Science - Business Administration
American Interconntiental University