John Ramirez
Yonkers,NY
Summary
I consider myself a fast paced, knowledge hungry individual. I believe that maintaining a professional appearance and behavior is a must on a day to day basis. I'm a goal setter, sells closing and work hard to accomplish those goals. Organization is a top priority in every situation & always striving for a successful outcome for the business & myself.
Overview
10
10
years of professional experience
Work History
manager
Cricket Wireless
06.2020 - 11.2022
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
assistant manager
Boost mobile
06.2017 - 04.2020
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Manager
Metro By T-Mobile
08.2014 - 02.2017
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Assistant of secretary
X-Klusive Photography and Video
06.2012 - 07.2014
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Prepared professional meeting agendas and minutes to maintain clear communication and recordkeeping.
- Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications.
Education
Skills
- Exceptional people skills along with communication skills
- High level of knowledge in technology
- Fluent in Spanish and English
- Fast paced
- Workforce Management
- Operations Management
- Policy Implementation
- Business Administration
- Expense Tracking
- Performance Management
- Staff Development
- Strategic Planning
- Marketing
- Customer Relationship Management (CRM)
- Team Leadership
- Verbal and Written Communication
- Lead Generation
- Schedule Preparation
- Expectation Setting
- Salesforce Management
- Sales Techniques
- Performance Evaluations
- Complex Problem-Solving
- Key Performance Indicators
- Time Management
- Negotiation
- Organizational Skills
Former Job Experience
- Boost mobile, sales representatives, Nate partner, 917-294-4271, 2 years
- Total Wireless, manager, Issam owner, 215-715-0004, 12 months
- Boost mobile, assistant manager, 347-615-1468, 18 months
- Metropcs, assistant manager, 914-800-5975, 2+ years
- T-mobile prepaid, sales representative, 6 months
- Assistant of secretary at X-Klusive Photography and Video, 9293729026, 3 years
- Royal prestige, sales associate, 646-945-9297
- K distributers, sales associate
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Timeline
manager
Cricket Wireless
06.2020 - 11.2022
assistant manager
Boost mobile
06.2017 - 04.2020
Manager
Metro By T-Mobile
08.2014 - 02.2017
Assistant of secretary
X-Klusive Photography and Video
06.2012 - 07.2014