John Ramirez
1811 Blissful Dr. Kissimmee,FL
Summary
Bilingual insurance sales leader with 25+ years of experience driving regional growth, agency relationships, and client retention across Florida and multi-state markets. Licensed in nine states, with a Florida 2-20 designation. Proven record of building provider and agency networks, expanding market share, and developing innovative outreach strategies. Skilled in Salesforce, Microsoft Office, and process automation to streamline operations, maximize profitability, and deliver strong customer experiences.
Overview
22
22
years of professional experience
Work History
Sales Executive
TTEC
01.2025 - Current
- Licensed in 9 states to sell Progressive personal auto insurance in the Spanish-language market.
- Maintain a 35% closing rate, averaging 50+ policies each month while driving consistent premium growth.
- Deliver tailored coverage solutions while ensuring compliance with state regulations.
- Provide exceptional customer experience through clear communication and policy guidance.
Agency Principal & Sales Manager
John Isla Insurance Agency
Kissimmee, FL
01.2018 - 08.2023
- Owned and operated an independent insurance agency, overseeing sales, marketing, operations, and financial management.
- Increased annual revenue by 25% through targeted marketing and product expansion.
- Achieved 89% client retention, exceeding industry benchmarks.
- Implemented automation tools to reduce administrative workload by 20%, allowing stronger client engagement.
- Grew commercial lines revenue from 15% to 30%, boosting profitability.
Branch Sales & Operations Manager
Pablo Beach Insurance Group
Kissimmee, FL
08.2010 - 12.2017
- Directed branch operations, achieving consistent revenue growth and client base expansion.
- Developed staff training programs, improving sales performance by 15%.
- Introduced new product lines, including commercial insurance, to diversify revenue streams.
- Increased operational efficiency through workflow improvements, reducing turnaround times.
- Earned multiple 'Top Producer' awards for outstanding branch sales and performance.
Insurance Sales
State Farm Insurance - Patrick Gray Agency
Ocoee, FL
01.2008 - 06.2010
- Conducted in-depth client consultations to deliver tailored insurance solutions.
- Exceeded monthly sales goals and expanded client base through relationship-driven selling.
- Guided clients through claims processes, ensuring smooth resolution and building trust.
Community Outreach Specialist
WellCare Health
01.2004 - 01.2007
- Built provider and community networks by collaborating with doctors' offices and organizations to drive enrollment growth.
- Developed a coded brochure tracking system to attribute sales to specific medical offices, enabling targeted contracting and improved provider relationships.
- Selected to support new market launches in Connecticut and New York, leveraging proven Florida outreach methods.
- Introduced the mobile enrollment unit concept (from NY/CT markets) into Florida, expanding access and enrollment opportunities.
- Recognized for innovative outreach methods that boosted member enrollment and strengthened market presence.
Education
Business Administration -
Valencia Community College
Kissimmee, FL01.1992
Skills
- Insurance sales and management
- Territory development
- Agency relations
- Client retention strategies
- Commercial and personal lines expertise
- Salesforce CRM proficiency
- Microsoft Excel skills
- Microsoft PowerPoint expertise
- Process automation techniques
- Strategic marketing initiatives
- Revenue growth strategies
- Regulatory compliance
Community Service
- Osceola County Code Enforcement, Board Member
- Kissimmee Board of Parks and Recreation, Board Member
Languages
- English
- Spanish
Licenses
- Property & Casualty Insurance, 220, 9
- Life, Health & Annuity, 215
Languages
Spanish
Native/ Bilingual
Timeline
Sales Executive
TTEC
01.2025 - Current
Agency Principal & Sales Manager
John Isla Insurance Agency
01.2018 - 08.2023
Branch Sales & Operations Manager
Pablo Beach Insurance Group
08.2010 - 12.2017
Insurance Sales
State Farm Insurance - Patrick Gray Agency
01.2008 - 06.2010
Community Outreach Specialist
WellCare Health
01.2004 - 01.2007
Business Administration -
Valencia Community College