John Randel
Elgin,IL
Summary
Driven professional with a proven track record in debt negotiation and customer service, excelling in roles at GC Services and Nicor Gas. Leveraged clear communication and collections processing skills to surpass performance goals and enhance client satisfaction. Recognized for outstanding account management and fostering team collaboration, consistently achieving and exceeding targets.
Skilled Collections Agent with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement.
Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Collections Agent
GC Services
10.2016 - 05.2024
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Achieved performance goals on consistent basis.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.
Front Desk Receptionist
Q Center
08.2013 - 09.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Billing Specialist
Nicor Gas
04.2008 - 06.2015
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Monitored customer accounts to identify and rectify billing issues.
Education
High School Diploma -
Schurz High School
Chicago, IL06.1979
Skills
- Payment Arrangement
- Skip Tracing
- Collections processing
- Account Management
- Debt Negotiation
- Outbound Calling
- Collections
- Call center experience
- Payment Processing
- Fair Debt Collections Practices
- Clear Communication
- Managing Delinquent Accounts
Accomplishments
- Earned "Top Gun" Award in 2017. This award was for the Top Collector within the whole company for the whole year of 2017.
- Won numerous quarterly awards for Collections during my time at GC Services.
Timeline
Collections Agent
GC Services
10.2016 - 05.2024
Front Desk Receptionist
Q Center
08.2013 - 09.2016
Billing Specialist
Nicor Gas
04.2008 - 06.2015
High School Diploma -
Schurz High School
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