John Reinhart
Clearwater,FL
Summary
Proven leader with extensive experience at Autozone LLC, adept in customer service management and problem-solving. Elevated customer satisfaction and team performance through effective training and mentoring. Skilled in store operations and team leadership, consistently achieving results by implementing strategic sales and operational improvements.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Store Manager
Autozone LLC
06.2016 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Full Time Sales Manager
Advanced Auto Parts
01.2011 - 03.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Laborer
Southern Machine Services
08.2007 - 02.2011
- Understood and followed verbal and written instructions to complete work correctly.
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained organized and clean work areas at all times on job sites.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Prepared job sites by removing debris and setting up materials and tools.
Education
High School Diploma -
James Kenan High School
Warsaw, NC08.2006
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
Certification
Was A.S.E. Certified (Automotive Service Excellence) Would have to get certified again.
Timeline
Store Manager
Autozone LLC
06.2016 - Current
Full Time Sales Manager
Advanced Auto Parts
01.2011 - 03.2016
Laborer
Southern Machine Services
08.2007 - 02.2011
High School Diploma -
James Kenan High School
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