John Rice
Courier
Harrison,TN
Summary
Proven track record of excellence in logistics and air traffic management, notably with Federal Express and the US Navy. Mastered package handling and efficient routing, alongside exceptional decision-making under pressure. Recognized for enhancing safety and delivery precision, achieving a significant reduction in package damage rates. Demonstrates unparalleled customer service and problem-solving skills, ensuring operational success in high-stakes environments.
Overview
23
23
years of professional experience
Work History
DOT Courier
Federal Express
Chattanooga, TN
10.2014 - Current
- Navigated diverse terrains across urban and rural areas adeptly while adhering to all traffic laws for safe transportation outcomes.
- Prepared packages for shipment by securely wrapping items, labeling accurately, and following any specific instructions provided by clients or dispatchers.
- Maintained accurate records of pick-ups and deliveries, ensuring proper documentation and adherence to DOT regulations.
- Managed time-sensitive medical deliveries carefully, understanding the importance of prompt service in life-saving situations.
- Assisted in resolving client issues or concerns regarding deliveries, providing timely feedback to management for continuous improvement efforts.
- Achieved timely deliveries by closely adhering to established schedules and adjusting as necessary to account for traffic or weather disruptions.
- Supported warehouse operations by assisting with loading/unloading vehicles as needed or organizing inventory during downtime between deliveries.
- Developed strong relationships with regular clients, earning trust and respect through consistent high-quality service and timely communication.
- Completed daily vehicle inspections to ensure compliance with safety regulations and identify potential maintenance needs promptly.
- Safeguarded sensitive materials during transport by implementing strict security protocols and monitoring measures.
- Trained new couriers on company procedures, route optimization strategies, and best practices for safe handling of materials during transport.
Air Traffic Controller
US Navy Reserves
Chattanooga, TN
12.2011 - 09.2022
- Managed complex situations under pressure, demonstrating exceptional decision-making abilities for the safe management of aircraft.
- Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
- Maintained clear communication with pilots, ground crews, and other controllers to ensure smooth coordination of aircraft movements.
- Provided accurate weather updates to pilots, enabling informed decisions regarding flight paths and potential hazards.
- Implemented contingency plans during emergency situations to minimize risks while maintaining efficient air traffic management practices.
Package Handler
Federal Express
Chattanooga, TN
10.2012 - 10.2014
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Air Traffic Controller
US Navy
Norfolk, VA
08.2002 - 12.2011
- Managed complex situations under pressure, demonstrating exceptional decision-making abilities for the safe management of aircraft.
- Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
- Maintained clear communication with pilots, ground crews, and other controllers to ensure smooth coordination of aircraft movements.
- Provided accurate weather updates to pilots, enabling informed decisions regarding flight paths and potential hazards.
- Implemented contingency plans during emergency situations to minimize risks while maintaining efficient air traffic management practices.
Education
High School Diploma -
05.2002
Skills
- Package handling
- Loading and unloading
- Heavy lifting
- Warehouse operations
- Safety procedures
- Defensive driving
- Vehicle inspection
- Route planning
- GPS navigation
- Deadline management
- Order tracking
- Hazardous materials handling
- Vehicle maintenance
- Traffic laws
- Weather adaptation
- Confidentiality awareness
- Delivery scheduling
- Signature verification
- Hand truck operation
- Pallet jack use
- Efficient routing
- Vehicle cleaning
- Address verification
- Load securing
- Working independently
- Customer service
- Problem-solving
- Time management
- Excellent driving skills
- Attention to detail
- Multitasking and organization
- Time sensitive deliveries
- GPS and route planning
- Package delivery and Pick-up
- Verbal and written communication
- Valid Driver's license
- Decision-making
- Sorting
- Clean driving record
- Vehicle inspections
- Safety protocols
- Map reading
- Package pickup and delivery
- Licensed driver in state
Timeline
DOT Courier - Federal Express
10.2014 - Current
Package Handler - Federal Express
10.2012 - 10.2014
Air Traffic Controller - US Navy Reserves
12.2011 - 09.2022
Air Traffic Controller - US Navy
08.2002 - 12.2011
Union City High School - High School Diploma,