John Riehemann
Erlanger,KY
Summary
Highly motivated and adaptable to any office environment, able to effectively communicate across multiple platforms. Well versed in Office and Adobe systems and looking to provide value and enthusiasm to any role. Looking for another great opportunity to allow skills to shine in a growing business environment.
Overview
8
8
years of professional experience
Work History
Document Control Officer
Citibank, N.A
01.2021 - 06.2023
- Carefully reviewed all documents and reports for completeness and accuracy.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
Live Chat Agent
Citibank, NA
03.2017 - 01.2021
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Handled inbound customer chat conversations from various websites.
Billing Disputes Expert
Citibank, N.A.
06.2015 - 03.2017
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
Education
No Degree - Nursing
Murray State University
Murray, KYSkills
- Scanning Processes
- Sensitive Documents Management
- Customer Inquiries
- Legal Documentation
- Records Maintenance
- Client Satisfaction
- Microsoft Applications
- Adobe Acrobat
- Project Support
Accomplishments
- Collaborated with team of 40 in the development of customer facing chat platforms for online business communications.
- Consistently ranked in the top 3% of customer service reps for quality and first contact resolutions.
- Created advanced training prototypes by introducing virtual environments mimicking live web portals for new agent training tasks.
Languages
Spanish
Limited Working
Timeline
Document Control Officer
Citibank, N.A
01.2021 - 06.2023
Live Chat Agent
Citibank, NA
03.2017 - 01.2021
Billing Disputes Expert
Citibank, N.A.
06.2015 - 03.2017
No Degree - Nursing
Murray State University