Ali Epps
Amarillo,TX
Summary
- Organized and dependable candidate, successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player who is always ready to learn.
Overview
7
7
years of professional experience
Work History
Document Processor Staff Specialist
Amarillo College Registrar’s Office
03.2023 - Current
- Work through Colleague to pull up xcel spreadsheet for student transcript requests through National Security Clearinghouse.
- Send transcript requests out through the mail, making sure their addresses are correct, double checking all the provided information given by the student matches what we have on file.
- Get mail from Amarillo College mail room and sort accordingly.
Collections Assistant
Access Community Credit Union
Amarillo, TX
02.2019 - 06.2020
- Processed payments over phone and set up recurring drafts.
- Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
- Reviewed accounts to determine payment plan compliance.
- Advised customers of necessary actions and strategies for debt repayment.
- Located and notified customers of delinquent accounts by mail, telephone or personal visits to solicit payment.
- Achieved performance goals on a daily/monthly basis.
Image Proccesor
Amarillo College
Amarillo, TX
07.2018 - 01.2019
- Sorted and organized students documents in order by term or quarter.
- Scanned students Continuing Education forms, Change of Information forms and shot records into the computer and linked them to their file.
- Scanned in High School Transcripts and added test scores to students file.
Education
High School Diploma -
Tascosa High School
05-2014
Some College (No Degree) -
Amarillo College
Amarillo, TXSkills
- Sorting and Delivering Mail
- Payment Acceptance
- Account Collections
- HIPAA Guidelines
- Document Scanning
- Document Organization
- Scanning Processes
- Customer Communication
Accomplishments
While working at Access Community Credit Union, I received the quarterly award called "Access All Star." It is voted on by other colleagues and decided on by the managers. It goes to someone they feel needs to be recognized for all the hard work they have accomplished during that quarter.
Timeline
Document Processor Staff Specialist
Amarillo College Registrar’s Office
03.2023 - Current
Collections Assistant
Access Community Credit Union
02.2019 - 06.2020
Image Proccesor
Amarillo College
07.2018 - 01.2019
High School Diploma -
Tascosa High School
Some College (No Degree) -
Amarillo College